Survey shows exceptionally strong consumer interest in an Apple ‘iWatch’; iPhone dominates in customer satisfaction

A new survey from 451 Research’s ChangeWave service shows exceptionally strong consumer interest in an Apple “iWatch” device.

“Apple’s track record of delivering ultra-convenient, easy to use products with a perceived ‘cool factor’ is driving pre-release demand for the rumored Apple ‘iWatch,'” said Andy Golub of 451 Research’s ChangeWave service, in a statement. “While an ‘iWatch’ doesn’t yet exist – and if it ever does it will have to live up to super high expectations – it has the potential to be another huge success for the Cupertino, CA manufacturer.”

The survey of 1,713 primarily North American respondents was conducted March 4-19.

Many analysts believe Apple is planning to release an “iWatch” later this year – a device that would sync with an iPhone or iPad to handle many common tasks such as phone calls and texting. Other features could include mobile payments, Siri digital assistant and health monitoring sensors, among other things.

To measure consumer interest in such a device, we provided respondents with a brief description of probable features and asked how likely it is they’ll buy an “iWatch” if-and-when it becomes available.

How likely is it that you will buy a new Apple "iWatch" for yourself or someone else if-and-when it becomes available?
Note that 66% of respondents say they’re Unlikely and 14% Don’t Know.

The survey results show very strong consumer interest – with 5% of respondents saying they are Very Likely and 14% Somewhat Likely to buy an “iWatch” for themselves or someone else.

How does this level of interest compare to earlier Apple products before they were formally announced?

While there are no exact comparisons, here are the Apple “iWatch” results in relation to the ChangeWave pre-release findings for two earlier very successful Apple launches – a January 2010 survey on the original Apple Tablet and an August 2005 survey on the Apple Intel Mac.

Pre-Release Demand Comparison: Apple "iWatch" vs. Apple Tablet vs. Apple Intel Mac
Actual categories for Aug 2005 survey were Significantly More Likely and Somewhat More Likely.

The pre-release findings for the Apple “iWatch” are nearly identical to consumer interest in the Apple Tablet (Jan 2010) and Apple Intel Mac (Aug 2005) before each were officially announced.

Apple product owners are five times more likely to buy an “iWatch” compared to those who do not own any Apple products (25% vs. 5%).

Apple Product Owners vs. Non-Owners – Likelihood of Buying an "iWatch"

So why are consumers so interested in an Apple “iWatch?” A couple of factors stand out.

Loyalty to Apple (18%) is a key reason respondents are likely to buy the new device – not surprising considering a disproportionately high number of Apple product owners are likely to buy an “iWatch.”

Other top reasons include Convenience (16%), Cool Factor (14%) and Ease of Integrating with Other Apple Products (11%).

Several other leading technology companies are also already involved in the wearable technology space – including Samsung, Google, and Microsoft, among others.

It’s still early in the game in this emerging sector – but once the first blockbuster product or two hits the shelves it should move quickly considering the level of participation among top technology firms.

Importantly, these same companies are also battling it out in the smart phone market, where ChangeWave’s April Smart Phone Demand survey of 4,011 consumers shows Samsung continuing to surge – driven by its upcoming Galaxy S IV and growing interest in larger-sized screens.

Better than one-in-four planned smart phone buyers (27%) say they’ll purchase a Samsung phone over the next 90 days, a 6-pt jump since the December survey.

As the following chart shows, this is the fourth time in the past six surveys that we’ve seen a major leap for Samsung, and it’s now at its highest level ever in a ChangeWave survey – double that of a year ago.

April 2013: Next 90 Day North American Smart Phone Demand

The impact Samsung is having on the market becomes more apparent when we look at consumer buying plans for the next 90 days among other major manufacturers:

April 2013: Consumer buying plans for the next 90 days

The powerful wave of iPhone 5 demand that rocketed Apple to its all-time high just two quarters ago continues to settle back. Apple still leads all manufacturers in terms of North American demand in our survey, with two-in-five respondents (40%) who plan to buy a smart phone in the next 90 days saying they’ll get an iPhone.

Rumors circulating about a next gen iPhone range from a low cost model that competes directly with Samsung, to multiple model devices in 2013. Nothing is certain at this point, but undoubtedly many consumers are holding off on Apple smart phone purchases in anticipation of an upcoming release.

For the second survey in a row, Blackberry (7%) is registering a 3-pt uptick in planned buying. The road back for Blackberry remains a long, uphill battle, but they are finally seeing a spark of life in the consumer market after many years of market share decline.

HTC (2%) is unchanged from previously, but we note that the release of their new One model is just getting underway, and the survey was conducted prior to the announcement of the HTC First – which features the new Facebook Home software.

The Apple iPhone continues to outperform when it comes to customer satisfaction, with 70% of iPhone owners saying they’re Very Satisfied with their phone.

March 2013: Smartphone customer satisfaction

More on the Apple ‘iWatch’ Demand and Consumer Smart Phone survey results here.

MacDailyNews Take: Cook et al. need to get a handle on that uptick for Samsung in consumer buying plans for the next 90 days and act to blunt it ASAP.

[Thanks to MacDailyNews Readers “Fred Mertz” and “Lynn Weiler” for the heads up.]

16 Comments

  1. Let me cover all the bases here…

    Yes, a watch is perfect compliment to the iPhone
    No, a watch makes absolutely no sense
    This will open up new markets
    This is a sign Apple is dying
    I can’t wait to but one
    I can’t wait to laugh at some poor sucker
    Hitler

  2. June 2007. How likely are you to buy a smartphone from Apple?
    – 1% very likely.
    – 3% likely.
    – 96% not likely (including Mr. Ballmer – it’s not got a keyboard so it’s not a very good phone).

    April 2010. How likely are you to buy a 9.7″ tablet from Apple?
    – 1% very likely.
    – 3% likely.
    – 96% not likely (a Pad? Isn’t it a large tampon?)

    November 2012. How likely are you to buy a 7.9″ mini tablet from Apple?
    – 1% very likely.
    – 3% likely.
    – 96% not likely (I already have the larger iPad. I don’t see the need for a smaller iPad)

    1. bang on again BLN

      – presently the iPad mini is the right direction for Apple

      – it eats into the pricing of iPod touch – a product not really needed
      as it is better suitable for gaming

      – its big enough to do some actual work – while on the go – yet small enough for portability versus iPad making it far more convenient

      APPLE, add telephone capabilities; the same as iPhone and you got a true winner.

  3. Five percent is “strong” interest? Laughable. Besides, interest is hardly a robust predictor of actual consumer spending. I wish that this iWatch fad would fade, it’s nothing more than a diversion based on mere speculation. You can be sure that the markets will not respond favorably to these insanely incessant blatherings of a nonexistent product.

    1. The point is that the iWatch numbers are identical to pre-release iPad numbers. No one can contest that the iPad was a runaway hit. Remember that this is an indication of people aware of a yet-to-be-announced product. Most unannounced products wouldn’t even show up on radar. That’s why 5% is a “strong” indicator. You’ve got nearly 20% of people indicating an interest in a non-existant product. I’d say that’s impressive.

  4. the ascent of samsung is clearly related to the galaxy s3. a lot of consumers clearly love bigger screens. the galaxy s4 will be a huge hit. not offering a bigger screen option was a big mistake by apple. if apple only offers only a souped up iphone 5 and call it iphone 5s as their next phone consumer interest will fall off a cliff. they have to act fast.

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