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Apple investigating new iPad WiFi issues, tells AppleCare to retain and replace affected units

“According to an internal AppleCare document, Apple is actively investigating a series of WiFi-related issues affecting the third-generation iPad,” Mark Gurman reports for 9to5Mac.

“Since the new iPad’s launch, many users have been complaining about third-generation iPad WiFi issues ranging from connection drops, slow download and upload speeds, or the device’s inability to even pickup local WiFi networks,” Gurman reports. “Apple has taken notice and has admitted internally to some new iPad models having the WiFi issues described in numerous reports and on forum threads. The company says ‘symptoms can include, but are not limited to: intermittent connectivity, slow WiFi speeds, and WiFi network not seen.'”

Gurman reports, “Apple tells AppleCare employees to ensure that devices they test are not facing these issues due to normal software bugs, but instead because of the actual hardware components. WiFi-only third-generation iPads are the only devices affected by these issues, according to Apple.”

Read more in the full article here.

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