“AT&T Inc.’s customers have remained loyal despite losing its exclusivity for selling the iPhone, the U.S. telecommunications company said Wednesday,” Christopher Lawton reports for MarketWatch.
“‘Churn has not moved at all,’ said Glen Lurie, president of emerging devices for AT&T,” Lawton reports. “Churn refers to the number of customers who cancel services.”
Lawton reports, “Lurie said the carrier’s relationship with Apple Inc. AAPL -0.07% , maker of the iPhone, has been positive, and they’ve had record-breaking sales of the latest iPhone 4S”
Read more in the full article here.
iChurned.
Not me. I got as far away from them as possible when I got my 4S.
I’m very happy with AT&T… and from what I have seen around here in NY, Verizon is no better or worse. It’s all subjective when it comes to service and pricing. I just hope that Sprint will help push down some of the prices for everyone…
The thought of owning a modern smartphone on a bassackward 1980’s network, one that can’t even do such basic tasks as simultaneous voice and data, left me cold. There’s no way I could perform my job with Verizon, so the thought never crossed my mind to switch.
Where I live, AT&T is STILL Edge-only. No simultaneous voice/data here. That’s why I switched. At least now I have 3G.
And that is the biggest reason people stay, or leave.
Where I live, work, and play… AT&T smokes verizon. A few pockets around here Verizon works where AT&T does not, but I can say the same about both.
The biggest reason is coverage.
I won’t leave cause I’d lose my unlimited data 😉
And that simultainious voice/net feature just kicks ass.
Verizon customer no-service… I can’t go there without swearing constantly.
Verizon is definitely not as good here in greater Boston. Verizon’s customer service is brutal in comparison to ATT.
It’s not so much about my being loyal to AT&T as it’s about my being addicted to simultaneous data and voice. The day this feature is available on Verizon (via LTE?) I will be leaving AT&T. Their call reliability is terrible in the SOMA area of San Francisco.
I like the roll over minutes. They make up for the “Failed Call” I get once in a blue moon, here in Tampa/St Pete area. That and a few other things keep with AT&T.
I think it’s all a matter of where you live. Friends in D.C. on ATT complain endlessly while there are here in New Orleans.
Look for the Churn to REALLY take affect at the point 2 years after the iPhone hit Verizon, when ATT contracts are up and there is no penalty to move leave Verizon for ATT…. I certainly will do so.
I was one of them. Hopped to Verizon best thing I ever did.
If changing networks is the best thing you ever did, your life seems rather insipid.
On the other hand, since switching to Verizon would certainly cause me loss of business (and quite possibly the loss of my business), it’s a no go.
If you have a iPhone 4S on any network other than AT&T you are clueless.
In many locations on the AT&T network the 4S smokes all the other carriers with its speed.
Great tribute by some passionate people. Jobs would be pleased.