Leander Kahney reports for Cult of Mac, “We all know that Steve Jobs is obsessed with crafting top-notch customer experiences. Of course, he’s famous for being dismissive of focus groups, but did you know he spies on customers at his local Apple Store?”
Kahney reports, “Better than that, he hides in the bushes outside the store carefully watching what’s going inside, like some black-turtlenecked Jane Goodall.”
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