“But I was surprised at how efficiently it went. The store had been set up differently, with tables strategically placed where purchases could be made. Rather than face a long queue at the back of the store, shoppers worked with store clerks who swiped credit cards on a mobile device and printed out a receipt,” Silverman reports. “What I thought would be serious hassle was almost pleasant.”
Silverman reports, “In fact, an African-American gentleman who had to have been in his late 70s was in line beside me, and finished his transaction. He looked at me with a big grin and said, ‘The best damn retail experience in America!'”
Full article here.