“We’re all about home away from home,” John Prusnick, Director of IT Innovation & Strategy for Hyatt Hotels & Resorts, tells Apple’s Hot News. “We’re also all about ‘high touch,’ meaning the interaction with the guest. We’re enabling that with iPad. The combination of the two has been very powerful for us to reach that operational vision.”
From Hyatt’s Chicago headquarters to individual properties throughout the world, iPad is changing the way this hotel empire does business. Features like instant-on power, fast Internet access, and a large, easy-to-use onscreen keyboard make iPad a valuable contributor in meetings — and many Hyatt executives now take iPads on business trips in place of laptops.
With iPad, Hyatt managers have an immediate, full-size view of their email, contacts, calendars, financial data, and other business resources wherever they are. “You can write up notes during a meeting, automatically make a PDF, and email it,” says John Wallis, Hyatt Hotels Corporation’s Global Head, Marketing & Brand Strategy. “In our office, iPad has already become part and parcel of the way we do business.”
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