“Google’s Nexus One phone may have been one of the most anticipated devices of the last few weeks. But since the smartphone’s launch last Tuesday, it has left a string of unhappy customers in its wake,” Priya Ganapati reports for Wired.
“Nexus One has been plagued by consumer complaints including spotty 3G connectivity, a high early termination fee, poor customer support from Google and problems with the touchscreen,” Ganapati reports.
“Nexus One is available only through Google’s online store. Unlike with a Motorola Cliq or a HTC G1, users can’t walk into a T-Mobile store and buy the Nexus One. They can’t even count on T-Mobile’s customer service representatives in store or the company’s phone support to solve their problems. Instead, Nexus One customers can only get e-mail support from Google,” Ganapati reports. “It’s a strategy that has backfired on Google. The company’s support forums are full of customer complaints around the Nexus and the company’s poor service.”
Full article here.
[Thanks to MacDailyNews Reader “Bill” for the heads up.]