Beleaguered Palm’s revenue craters; death watch continues

“With revenue falling to dire levels, Palm may need a Christmas miracle to stay afloat next year,” Tom Krazit reports for CNET.

“The latest dose of bad news? Revenue for Palm’s second fiscal quarter, which ended last week, will be just $190 million to $195 million, the company announced Monday ahead of its December 18th conference call,” Krazit reports. “Wall Street analysts had been expecting Palm to record $331 million in revenue, an astonishing 41 percent gap caused by ‘reduced demand for maturing smartphone and handheld products,’ Palm said in a press release.”

MacDailyNews Take: Hey, Palm, try the Antiques Roadshow.

Krazit continues, “Last week Palm revealed plans to cut workers and refocus its business as it copes with a poor economy and strong competition from the likes of Apple… Palm’s Treos were once very popular, but they have looked positively ancient against the iPhone.”

“The company’s fortunes will be determined by a race against time: if Palm can get products using its Nova operating system–which scheduled to arrive in the first half of 2009–out in the market before sales of Treos dwindle to zero, it has a chance to regain its perch atop the mobile computing world,” Krazit reports.

Full article here.

MacDailyNews Take: Poor Tommy Krazit’s lost his mind if he really thinks Palm has any chance whatsoever — including a “Christmas miracle” — to “regain its perch atop the mobile computing world.”

Palm is dead.

“We’ve learned and struggled for a few years here figuring out how to make a decent phone. PC guys are not going to just figure this out. They’re not going to just walk in.” – Ed Colligan, Palm CEO, November 16, 2006

[Thanks to MacDailyNews Reader “bc,” a self-described “former long-time Palm & Treo user / now much happier iPhone owner,” for the heads up.]

44 Comments

  1. It seems that they are still selling their Tungsten devices (the T|X, E and Z22). They came out in 2005 (over 3 years ago!!) and haven’t changed since. What’s more amazing is, they are charging $300 (!!???) for the T | X model, with 128Mb (that’s Mega; not Giga), and SD slot (up to 2GB).

    Compare with iPod Touch ($230) at 8GB, not to mention everything else…

    I had several devices, starting with IBM’s WorkPad (Palm III), HandSpring Visor, then Tungsten II… Software library was impressive at the time, and included a lot of stuff. Unfortunately, versions haven’t changed in 4 years (for the most part), and neither have the devices… My Tungsten II is sitting on the desk, and my 2-year old is occasionally playing with it (there is some paint/drawing programme on it that I had downloaded years back; she enjoys doodling).

    Palm is just completely out of touch. And the economy isn’t helping…

  2. As if the English speakers that developed the piece of shit vehicle that was the Nova were really that smart.

    The truth in the story has nothing to do with stupidity, EVERYONE knows that Nova is in referrence to outer space. The “no va” referrence came to be as a result of the vehicle’s lousy reliability.

  3. Palm will survive if they work jointly with Google on an Android OS variant. Fuse Nova and Android together.

    Make it work with Exchange and existing and new Google services. Google can offer similar mobileme services for free.

    It’s not just a sale of a cool looking smart phone. It’s the applications and services that go along with the device that really count in the end. For instance, what if the iPhone did not have Google maps app or iTunes? Would it be as popular as it is now?

  4. I used to be a huge Palm fan, owning several models since the US Robotics Palm Pilot through finally to Treo 650. In the early days, Palm did many things right – keeping things simple and reliable, and thinking of ease of use. Jeff Hawkins was a visionary (well, at least until he came out with the Folio) At one point I was involved in developing for the Palm platform too. I was also a Palm shareholder but bailed out long ago.

    but as time wore on, Palm dragged its feet. innovation stopped. Mac support was abysmal/non-existent – they never updated their buggy desktop & syncing software for many years, or for that matter the PDA firmware. Their solution for innovation to the future was adopting the Windows Mobile platform (ugh!). Other Palm licensees (Sony, Handspring, etc) tried to innovate where Palm wouldn’t but they eventually went away.

    For the 3 years I used my Treo 650 I actually I thought it was a great PDA. but it would sometimes crash and reboot upon receiving a call. sometimes upon receiving a voicemail. sometimes it would work for months. you could never be sure. It was great to be able to sync notes, Word/Excel documents, calendars, etc with it. That is, except when the syncing software crashed or trashed my data, or made me reinstall something or rebuild my data. I do not miss Palm Hotsync, or DocsToGo syncing, at all. good riddence from my Mac!

    there were a lot of third party apps for the Treo, but they too stopped innovating. there’s even one or two I still miss having on my iPhone. I look back now at some of the apps I thought were great and they seem oh-so 80’s-ish now by comparison. meanwhile the iPhone already has a lot of great third party apps and huge forward potential.

    The iPhone is far from perfect, but on the whole the platform is more usable, reliable, and most importantly built for the future. Sadly the Palm platform as we once knew it is long dead.

    RIP, Palm. you will always have an important place in the history of personal electronics. but I’m much happier now as an iPhone owner.

    p.s. someone mentioned Quicken – don’t get me started on Intuit’s crappy support of the Mac!! ” width=”19″ height=”19″ alt=”grin” style=”border:0;” />

  5. The iPhone is a great device, but there are a few features that it doesn’t do, that I need.

    1. Two-way notes syncing. I still don’t understand why Apple hasn’t implemented this. Is it really that difficult? Having notes on your phone/PDA is way more useful if you can edit them, and have those edits synced back to your computer.

    2. Edit Office docs. This isn’t really Apple’s problem, per se, unless there’s a technical reason why a company like Dataviz couldn’t offer a Documents To Go for iPhone.

    3. Cut/Copy/Paste. While I don’t use it all the time, I use it enough where I would miss it if I didn’t have it.

    Some others that I have no first-hand knowledge of, but if what other folks are complaining about are real issues:

    1. Calendar colors not syncing from your computer. Having the ability to color-code your calendars loses a lot of usefulness if the colors aren’t always the same, and always match what’s on your computer.

    2. One email sig for all accounts? That’s less than useful. I can’t be the only person who uses both personal and work email from their phone- my employer has their own standard for a signature, and I do not want to use the work sig for any personal accounts.

    3. Custom Ring Tones- is it possible to add custom rings tones on a per-caller basis on an iPhone? And can it be done without having to buy ringtones from Apple? I find it useful to have a different ringtone for my most common callers so that I know who’s calling without having to look at my phone.

    Then there’s the biggest reason that I don’t switch to an iPhone- the cost of the monthly service. All of the big providers have roughly the same coverage in my area, but changing to AT&T;would *at least* double my monthly expense. We’re talking over $1000 a year just to switch providers, not counting the cost of the phone itself. That’s the biggest dealbreaker for me.

  6. MacBill actually makes my point. The Palm Treo DOES have an extensive list of features. But they are useless if the device is buggy, crashes constantly, loses data, doesn’t sync well and the features are clunky and poorly implemented.

    Further, its not that I can’t tinker with a device or work with it to get things to work… sometimes, its that I shouldn’t have to and I don’t want to. If I have to spend that amount of time and effort on it, then it has failed at what it is supposed to be for me in the first place: A convenient, time saving device.

    Perhaps others will have had great experiences with the Treo, if so, good for them. For me, I will go back to a notebook and pen before I ever consider a Palm device again.

    Lesson learned: Features are meaningless, usefulness is key.

  7. @MacBill: “#10. The Treo has a real keyboard. Sorry, but it’s much easier & faster to type on a real keyboard than a virtual keyboard. I was clocked at 71 wpm on my Treo keyboard. Can’t type that fast on an iPhone.”

    Good list, but I need to pick at you for this.

    YOU may not be able to type 71 wpm on the iPhone but you can’t say that it’s not possible to type as fast or faster on the iPhone.

    There’s no difference between how fast you can type on a virtual and static keyboard other than practice.

    Here’s a review of a typing tutor type program for the iPhone:
    http://www.148apps.com/reviews/typing-genius/

    Anyone who is interested in improving their typing speed on the iPhone should check it out.

    Other than carrier lock in, the rest of your issues with iPhone could potentially be fixed with a software update by Apple. When will they have copy and paste? MMS? Fix syncing issues with 3rd party apps and their own notes and calendar? No one knows, but certainly the potential is there.

    Based on Palm’s holiday revenues, it seems you are in the minority of people who need certain features of the Treo vs the ease of use of the iPhone.

    It’s a shame to see what was once an innovative and forward thinking company as Palm fall so far and so fast, but that’s how it works in technology. You either innovate or you become a relic, and die. The latter is what is happening to Palm, rapidly.

    Hopefully Apple will fix the software issues on your list and you’re left with only the carrier lock-in (only an issue for some), and the typing speed issues (fixable with some practice).

    By the way I’d dispute your “Sprint and Verizon have better coverage across the US, and way less dropped calls.” The coverage is about the same between ATT and Verizon and way more with ATT than Sprint, and dropped calls is more of a regional thing, you may personally be in an area where Sprint or Verizon have better coverage, YMMV.

  8. @MacBill:

    Fine list of features. Yet my mom would not care about a single one of them! All she wants is a device that’s easy to use and does enough to meet her needs. That’s an iPhone, and she loves hers. She emails, texts, surfs the web, makes and receives calls, plays games. If she had a Palm she’d only use it as a phone.

    That’s why iPhone is king, folks. Usability, not features.

  9. @Metryq: “I’ve read the possibly apocryphal story that the Chevy Nova would not sell in Spanish-speaking countries because “no va” means “it does not go.””

    With respect to LordRobin: “The “Nova”/”no va” story is a myth. Spanish speakers aren’t that stupid.”

    Snopes nails this myth:
    http://www.snopes.com/business/misxlate/nova.asp

    Bottom line is that it’s completely and categorically false in every way. It’s a made up story to prove a point, that doesn’t hold up to the slightest bit of factual scrutiny.

    With respect to hotinplayer: “Sorry, but yes they really are that stupid.”

    They may be that stupid, I wouldn’t know because I am not one of them, but the story is still a myth.

  10. IONLYUSEOSX “It’s not just a sale of a cool looking smart phone. It’s the applications and services that go along with the device that really count in the end. For instance, what if the iPhone did not have Google maps app or iTunes? Would it be as popular as it is now?”

    iTunes? Huge part of both the iPod and subsequently the iPhone’s success. The ability to distribute content rapidly (for the iPhone think app store) and sync easily is a huge part of what makes the iPhone what it is, the Maps app is minor, however. Far more important is the email internet phone and iPod apps on the bottom row.

  11. some comments in this site, SPECIALLY THE EDITOR, are plain stupid. I want to see him running a company like palm.

    His love for apple makes him look like an idiot. I’m saying this based on this and other articles. The “MacDailyNews Take” should be abolished.

  12. Palm’s CEO should sell the company and give the money back to the shareholders.

    @santiago – Why are you here? Reactionary comments like yours is what makes this site so funny and get people to come back again and again. You made my day. Thanks.

  13. I am as big an Apple fan as most, but I am still carrying a Treo 700P. I have to have real voice dialing, TomTom and real security, like remote wipe. I peruse the app store everyday hoping. I’ve even bought about 15 apps, but I can’t buy the iPhone I want so badly. I cannot remember the last time my Treo crashed, I carry extra batteries and SD cards and, as others have said, I can edit Office files. Damn, I wish an iPhone could do some of this stuff.

  14. jfort: “I cannot remember the last time my Treo crashed, I carry extra batteries and SD cards and, as others have said, I can edit Office files. Damn, I wish an iPhone could do some of this stuff.”

    I for one cannot say I’ve purchased any Treo 700P apps…

    Extra battery? no problem there’s multiple external solutions that you can hook your iPhone up to and recharge it. One of the better ones was recently listed on Daring Fireball:
    http://daringfireball.net/2008/11/richard_solo_1800

    For $70 you can fully recharge your 3G iPhone in about 2 hours, or 85% in about an hour.

    So removable batteries are not an issue, except for the fact that they generally suck on small portable devices as they make them bulkier, more likely to pop open and an extra point of weakness and failure.

    Plus did I mention iPod chargers are literally everywhere? Gas stations carry them. If your phone runs out of power, where do you get a charger? Best Buy *Might* have one that works with your phone… maybe. If you change phones however enjoy spending another 15 to 30 dollars to repurchase chargers.

    SD cards? are you kidding me? are you saying you have more than 16GB in cards? iPhone comes with dramatically more memory than other phones out of the gate, and has wonderful syncing that allows you to actually use that for movies, and music and apps. What do you fill yours with? How much of a PITA is it? How often do you shift around the content on all those removable cards? Those add extra cost to your phone by the way, and the iPhone with 8GB built in is already $200.

    And lastly “I can edit Office files.” SHOW me something you’ve actually edited on your phone before I write you off as another Microsoft paid for troll.

    I want to see a link, an actual file.

  15. I had a Palm Pilot, a Treo 650 and a Treo 700p. The Pilot was a good PDA, but I was carrying a cell phone, a PDA and a laptop. Something had to go, so I switched to the Treo 650. The 650 was a good PDA, but it was a terrible phone. It didn’t have enough memory, the data speed was slooow, it crashed periodically when a phone call came in, but there were lot’s of apps available and I had all of my info and investment in the platform. So, I got a 700p thinking that Palm had surely made improvements, it had more memory and faster data. I was wrong. The 700p was a total piece of crap! It crashed a lot, and I mean A LOT. It was almost as bad as the iPaq 3800 that I had briefly (I don’t even want to get into how freaking awful that thing was). And to make things worse, I was on Sprint, and their bad coverage was steadily getting worse, and they kept screwing up my bill (6 months in a row!). I gave up. I don’t usually buy first generation tech and I refuse to stand in a long line for the “privilege” of saying I got one first, but I went to the local mall the day that the iPhone came out, saw the line, went to dinner, and when I came back the line was gone, so I got an iPhone. I love it! It’s great, not perfect, but far superior to any other smart phone that I’ve seen. There are features that I miss from my Treo (tethering), but none that I can’t live without.

    Wow, this is way longer than I meant it to be.

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