Apple announces Ultracompact USB Adapter Exchange Program

Apple today announced that under certain conditions the new ultracompact Apple USB power adapter’s metal prongs can break off and remain in a power outlet, creating the risk of electric shock.

The ultracompact USB power adapters were supplied with every iPhone 3G sold in the following countries, and may also have been purchased separately as an accessory:
• US
• Japan
• Canada
• Mexico
• Several Latin American countries (detailed list here)

Apple has received reports of detached prongs involving a very small percentage of the adapters sold, but no injuries have been reported.

Users with ultracompact power adapters should immediately stop using them until they exchange them for a new, redesigned ultracompact adapter.

In the meantime, users should charge their iPhone 3G by connecting it to their computer with the USB cable that came with their iPhone or by using a standard-sized Apple USB Power Adapter (with fold up prongs) or with a third party adapter designed to work with the iPhone, such as a car charger.

Apple, in a statement said, “Customer safety is always Apple’s top priority so it has voluntarily decided to exchange every ultracompact power adapter for a new redesigned adapter, free of charge.”

Note: Apple USB power adapters supplied with original iPhones or supplied with iPhone 3G units sold in other countries are not affected.

Replacement adapters will be available starting Friday, October 10, 2008.

There are two ways to exchange your current ultracompact Apple USB power adapter for a new, redesigned adapter:
• Order a replacement adapter via the web. These replacement adapters will ship within three weeks of your order, starting on Friday, October 10.
• Exchange your adapter at an Apple Retail Store starting on October 10.

More details on the exchange program here.



  1. Mine just stays plugged on the wall. When I travel, just use my MBP to charge in the hotel. Doesn’t take long to charge up…
    I’ll still fill out the form and get the replacement, but no rush for me.

  2. It Walks like Recall and Quacks Like a Recall, but it’s probably an Exchange Program.

    Do you know any other vendor who offers you a great benefit like the ability to exchange the power adapter for your phone after only months of use? Another great move by Apple! Steve is a Genius! I’m sure this was planned from the start!

    And if you keep it, you yet other great undocumented iPhone feature, fatal electric shocks. The iPhone hardware team never cease to amaze me by the number of features they’ve packed into this device. No other phone vendor produces power adapters that kill you! Thanks Apple for thinking different and including this feature!

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