“In what is sure to become more fodder for Mac vs. PC ads, Consumer Reports’ latest tech-support survey shows that Apple has the best help-desk support for both laptop and desktop systems,” Brad Reed reports for Network World.
“According to the survey, which polled Consumer Reports’ subscribers for their experiences with 10,000 desktop and laptop computers, Apple’s help desk staff far and away had the highest success rate among computer manufacturers,” Reed reports. “Apple’s tech support team helped their customers solve problems with their computers more than 80% of the time. Industry-wide, help-desk teams from all companies solved their customers’ problems around 60% of the time.”
“Additionally, the survey ranked the best places and methods for consumers to get help for their computers. In-store walk-in tech support for Macs provided for free in Apple stores offered the most effective troubleshooting, the survey found, with user problems getting solved 90% of the time,” Reed reports.
Full article here.