Beleaguered Dell closes Oklahoma call center; axes 225 people

“Dell Computers [sic] eliminated its consumer sales division Thursday at its Oklahoma City call center leaving about 225 people without jobs, a company spokeswoman said,” Nathan Altadonna reports for News9.com.

“The center opened in 2005 after Oklahoma City provided $5.5 million in job creation incentives and $11.7 million in infrastructure improvements, such as water, sewer and street upgrades, according to the city’s Web site,” Altadonna reports.

“Several former Dell employees called NEWS 9 after seeing the story posted on News9.com Employees said they were given no warning before being fired. ‘The called us all into a room,’ said one employee, who spoke on the condition of anonymity,” Altadonna reports.

“He said employees were given a 60 day severance packaged and were told if they wanted to apply for other jobs with the company they would have to go through the new hire process,” Altadonna reports. “Dell officials said the calls that used to be handled by Oklahoma City will be rerouted to Nashville, Tenn.; Round Rock, Texas and El Savador [sic],” Altadonna reports.

Full article here.

MacDailyNews Take: Mainly El Salvador. Cheaper is better, right, Mikey? wink

Give us an S, an I, a D! Give us an A, a G, a T, an M! Give us a B, a T, another T, an S!   What’s that stand for?!

[Thanks to MacDailyNews Reader “Brad in OKC” for the heads up.]

37 Comments

  1. This and the closing of the Edmonton call center could really hurt Dell’s exemplary record in customer service.

    By the way, did anyone ever notice the similarity between the slanted “E” in Dell’s logo and the slanted “E” in Enron’s logo. A pure coincidence I’m sure.

  2. > Give us an S, an I, a D! Give us an A, a G, a T, an M! Give us a B, a T, another T, an S!

    It seems like Dell is “shutting it down,” slowly and piece by piece. Unfortunately, when it’s over, there may not be so much left to give “back to the shareholders.”

  3. I’m sure that if SJ was asked what Dell should do, he’d say something along the lines of “Michael has enough things to deal with without me trying to give him advice in the press. I wish him all the best.”

    That would be the sweetest revenge of all. ” width=”19″ height=”19″ alt=”wink” style=”border:0;” />

    -jcr

  4. We;re watching the slow demise of a company… because it’s founder can’t see the writing on the way!

    And the only people hurt in this event is the little guy and the tax payer who put up ,the loot for the area jobs!

    At this rate… there isn’t going to be any thing left to give back to the stock holders

    Mike give up boy… your becoming a slut and you know even till the difference

  5. I love the phrase “beleaguered Dell.” Suits them right. However, if evil is returned for evil, then evil increases and therefore wins. That goes for rudeness too. While “beleagured Dell” is a very clever turn of phrase, it ill becomes Apple or its customers to be rude to Dell. Let’s all wish them the best. Two things:

    1. Everyone other than Apple fails to realize that a sure way to fail is to manufacture products for partners or customers. It’s all about the user experience. If the user doesn’t like the product, the customer won’t buy it from the partners, and the partners will go away. Microsoft’s partner program will kill them, because they are working the metaphorical cocktail party circuit instead of doing real business.

    2. The only way to compete with Apple is to have an integrated solution. That means the best thing the PC manufacturers could do is pair off with Linux distros, eschew proprietary anythings, and target specific markets with integrated solutions. They would all be compatible with Apple and each other, and we could all live in peace and harmony with flowers in our hair–NOT. We’d still have the fun of competition and “na na na, my computer is best,” but without monopolies.

  6. Very disturbing, a 2 year employee must re-apply as a new hire. One employee spoke under anonymity, why? your out of a job, with no hopes of returning because the company simply doesn’t care about you, you may as well speak up. Yes there was a severance package, but, can you can trust that ?.

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