Beleaguered Dell closes Oklahoma call center; axes 225 people

“Dell Computers [sic] eliminated its consumer sales division Thursday at its Oklahoma City call center leaving about 225 people without jobs, a company spokeswoman said,” Nathan Altadonna reports for News9.com.

“The center opened in 2005 after Oklahoma City provided $5.5 million in job creation incentives and $11.7 million in infrastructure improvements, such as water, sewer and street upgrades, according to the city’s Web site,” Altadonna reports.

“Several former Dell employees called NEWS 9 after seeing the story posted on News9.com Employees said they were given no warning before being fired. ‘The called us all into a room,’ said one employee, who spoke on the condition of anonymity,” Altadonna reports.

“He said employees were given a 60 day severance packaged and were told if they wanted to apply for other jobs with the company they would have to go through the new hire process,” Altadonna reports. “Dell officials said the calls that used to be handled by Oklahoma City will be rerouted to Nashville, Tenn.; Round Rock, Texas and El Savador [sic],” Altadonna reports.

Full article here.

MacDailyNews Take: Mainly El Salvador. Cheaper is better, right, Mikey? wink

Give us an S, an I, a D! Give us an A, a G, a T, an M! Give us a B, a T, another T, an S!   What’s that stand for?!

[Thanks to MacDailyNews Reader “Brad in OKC” for the heads up.]

37 Comments

  1. This and the closing of the Edmonton call center could really hurt Dell’s exemplary record in customer service.

    By the way, did anyone ever notice the similarity between the slanted “E” in Dell’s logo and the slanted “E” in Enron’s logo. A pure coincidence I’m sure.

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