“Even though some Qwest employees told our reader that Qwest wireless wouldn’t work for her because ‘Macs are practically an obsolete system,’ Jon Lentz, Qwest director of network operations, wrote to inform us that Qwest, does, in fact, support the use Macs on its network,” Ben Popken reports for The Consumerist.
Thank you for bringing this issue to our attention. I work at Qwest, and I am Mac user with Qwest Broadband. I want to clarify that Qwest Broadband absolutely works with Macs. I apologize for the poor experience Ms. Case had with our technical support – it runs counter to our goal to provide outstanding customer service. We have Mac specialists in our technical support centers, and there is an online resource available for Mac users with Qwest Broadband.
Full article here.
MacDailyNews Take: That’s more like it. Now if only Qwest would get around to updating their online Mac resources to cover beyond Mac OS X 10.3 Panther (released over four years ago on October 24, 2003) they’d really be cooking with gas.