“O2 has substantially bulked up its customer service staff ahead of the high-profile launch of Apple’s iPhone this week as the mobile operator looks to ensure that consumers that fork out for the expensive handset receive the best possible support,” Nic Fildes reports for The Independent.
“O2 will add 1,400 staff prior to the launch of the handset on Friday to ensure it can cope with the unprecedented demand for the flashy phone. It will take on around 700 new customer service employees in Glasgow and Leeds, with a further 700 staff added across the company’s chain of High Street stores,” Fildes reports.
“O2 and Carphone Warehouse are bracing themselves for a stampede of customers when the iPhone goes on sale at 6pm on Friday,” Fildes reports.
Full article here.
1,400!!!
Holy Mackerel!
They’ll be really well trained!
Sounds like somebody learned a lesson from AT&T;’s experience on iDay.
They have taken their time! Have they improved their service to existing customers though?
“O,U2? NU? OIC,URN2’O2’XS4Ai4N! 69? OK!
-conversation of O2 new hires…..
good stuff!
Shame i’m getting my iPhone from an Apple Store – rofl!
get up off the floor petey…. it aint that funny.
@ John
“get up off the floor petey…. it aint that funny.”
Now that’s funny! ROFL! 😀