LiveTime Software, a provider of ITIL [Information Technology Infrastructure Library] certified Service Management, Help Desk and Support Software for the enterprise, today announced LiveTime Service Manager and Help Desk is now available for the iPhone. As a rich Web 2.0, AJAX-based application, LiveTime provides best practices for organizations wishing to improve the quality and efficiency of customer service and support. LiveTime for the iPhone has been qualified for both version 4.0 and 5.0.
Field technicians and customers can now manage support and change requests on the road using the iPhone. With 100% functionality on the iPhone, LiveTime can be customized with specific column views and provide true mobility for on site technicians and customers. With direct access to LiveTime’s Configuration Management Database (CMDB), service desk staff can access the most up to date infrastructure information when working on support issues directly on the iPhone.
With on demand reporting available management and technicians have access to real time statistics on the iPhone, assuring adequate service delivery at all times. Dynamically generated PDF documents can be viewed by clicking the PDF button from any page. LiveTime’s built in search engine provides immediate access to existing knowledge, solutions, incident notes, descriptions and attachments in a matter of milliseconds for rapid problem resolution on the road.
The software is available in several editions. LiveTime Service Manager provides 5 process ITIL certified Incident, Configuration, Problem, Change and Service Level Management. LiveTime Help Desk provides 3 process Incident, Configuration and Service Level Management and LiveTime Express provides Incident and Configuration Management for small business. LiveTime supports all modern web browsers from Safari and Firefox through to Netscape, Opera and Explorer and can run on any major operating system and SQL database.
More info here.
Big hoop-te-do.
Great! Workload and performance graphs in customized dashboards. Ideal lunchtime viewing.
This just in! Both Microsoft AND Dell past Apple in this years survey for best brand. People are enjoying the Windows Vista experience. They’re realizing that Apple does nothing but copy Microsoft. Using Intel processors, using 2 button mouses, etc.
Read more on this amazing achievement:
http://consumerist.com/consumer/branding/coca+cola-is-the-best-brand-microsoft-beats-apple-279388.php
dang, I like this site, I really do. I check it multiple times each day. However, I will stop clicking to read the full article, if the ads persist.
I will take MDN oft used advisory: “Think before you click”, to heart.
I help coordinate first line IT support for an enterprise involving roughly 11000 desktops, laptops and servers and over 15000 employees. The product that we use today does not meet our needs. This looks much better and more customizable, and the fact that we could access and interact with it from just about anywhere without needing the heavy and bulky laptop + 3G modem setup that I just finished testing makes it even more attractive.
@ microsoft wins
Learn to spell child.
@microsoft wins:
The survey actually gives an indication of how “well-known” the brand is, not how “good” the consumer thinks it is.
Also, Apple was not on the top 10 list for this particular survey in 2005. It was #10 in 2006, then became #9 in 2007. This in my view is consistent progress. On the other hand, MS was #10 in 2005, dropped off the list in 2006, and came back in 2007 to #8. Considering that this is a measure of how well-known the brand is, I would be concerned if there is fluctuation like this if I was in charge of marketing at MS.