support.com, a service which provides consumers with “Instant Technology Relief” from their frustrating computer problems, today announced the top call drivers into support.com about Microsoft’s new operating system, Vista.
According to a recent independent survey from support.com, of 1,000 computer users in the U.S., 77-percent expected some sort of problem with Vista, including 30 percent who expected problems due to the new user interface. Anthony Rodio, chief marketing officer responsible for support.com, noted that the top three consumer call drivers regarding Vista since its release six months ago include:
1. Navigation problems – The new Aero user interface is causing confusion among consumers trying to locate files or operate basic functionality due to the fact that people are accustomed to using the interface in Windows 2000 or Windows XP.
2. Device incompatibility – Consumers who purchase computers with Vista installed or who upgrade their current system cannot connect their devices, including printers, MP3 players and digital cameras, due to outdated drivers.
3. Home networking issues – Consumers who set up a home network using a Vista-enabled computer cannot view other computers in the network running Windows XP.
MacDailyNews Take: It’s no wonder Windows-only sufferers are so terrified of trying something new; Microsoft has for years issued empty promises of something better while conditioning them to expect nothing but frustration and failure. It’s not surprising that these people won’t believe Apple or Mac users when told that there is a much better way. It’s gotten so bad that Apple has to let the frustrated masses take their insecurity blanket with them to the Mac until they figure out for themselves what a sham Microsoft and Windows really is! It doesn’t have to be like this. Windows-only users, you want real “Instant Technology Relief?” Get a Mac.
[UPDATE 9:56am EDT: Edited headline, replaced “experience” with “expect,” as per “MrMcLargeHuge.”]