Consumer Council of Norway files a complaint regarding Apple iTunes Music Store’s terms of service

“When you purchase music from iTunes they give themselves the right to single-handedly change your rights at any given later date. For this and other reasons the Consumer Council of Norway has delivered a formal complaint to the Consumer Ombudsman where we ask them to look into several violations of The Marketing Control Act,” Jo Singstad reports for Forbrukerrådet. “The terms of use are unreasonable so we are asking the Consumer Ombudsman to use § 9a of The Marketing Control Act to force a change of the terms, says senior advisor Torgeir Waterhouse… Since many other download services like, and operate with similar terms of use the Consumer Council of Norway has requested that these services are also put under review for potential breach of the Marketing Control Act… Consumers should be free to choose which equipment and software he or she prefers. The access to content should not be blocked by a random choice of technology. If your next mp3-player is not an iPod you’ll not be able to listen to the music you’ve bought from iTunes, says Waterhouse.”

Full article here.

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  1. “If your next mp3-player is not an iPod you’ll not be able to listen to the music you’ve bought from iTunes, says Waterhouse.”


    And if my next computer’s a PC then I won’t be able to use my Mac software on it. No shit, Sherlock.

    Cry me a frickin’ river, build a bridge, and get over it.

  2. lol… but it’s in Norway. Surely a global policy can’t be affected by a single country. BU’s look into all this stuff, communicate with the local government and research potential problems before they released anything into a target market whether in the US or another country. This ain’t happening.. period.

  3. “If your next mp3-player is not an iPod you’ll not be able to listen to the music you’ve bought from iTunes…”

    That’s what the problem is? Tough. That’s their prerogative. I can’t put my cassette in my CD player either.

    I thought they were complaining about the fact that Apple could change the rights allowed by the DRM at any time (such as the number of times you can burn a playlist, etc.). I could get behind that, but not the fact that iTMS purchases won’t work on other players.

  4. There is a problem here. Most Norwegian state institutions are in effect agents for Microsoft. Just look at the NRK broadcasting system.

    I suspect that the real motivation is protection of Microsoft, rather than the protection of consumers.

  5. I’m confused. Is their problem that Apple can change the usage terms of music you’ve already bought? Or that iTunes music only plays in iTunes and iPod?

    If it’s the former, they have a point. When I buy something, I consider the transaction closed, and I don’t like the idea that that one party can change the rules later. (Mind you, this hasn’t kept me from buying iTunes tracks.)

    If it’s the latter, they need to shut up and find something else to whine about. iTunes is a service for the iPod. If you don’t want an iPod, buy your music elsewhere. And if you switch from the iPod to something else (why???), then burn a fricking CD (which you should do anyway) and rip the tracks back as MP3 or WMA.

  6. Unreasonable complaint. Why doesn’t my volkswagon go as fast as a ferrari? Why can’t my tv antenna pick up satalite tv. Come on what a fricken joke! ” width=”19″ height=”19″ alt=”angry” style=”border:0;” />

  7. And the ringtones I buy for my Nokia in Finland (next door to Norway) can’t even be transferred to another Nokia, let alone an Erikson. At least with iTunes you can burn to a CD-RW then rip the songs back in.

  8. iTunes clearly has the terms listed for all to read when you install the software and use the service. So if you don’t like the terms you can use something else. No one is forcing an iPod down anyones throat especially Apple. So this complaint is more lame than ever. I’m sure if this council talks to Apple that is what Apple’s legal department is going to tell them and they are within the law.

  9. This is utter crap. I can’t just drop into a Maserati dealer, pick up a set of wheel and then complain to the authorities when they won’t fit on my Mini.

  10. Thank goodness the Norwegian Consumer Ombudsman is looking into this. It could have fallen into the hands of the Latvian High Commisioner of Fishy Things, or heaven forbid the Bahraini Grand Pooh-Bah of Incompatible Formats.

  11. means getting this kind of attention. Goes with the territory.

    Maybe the terms will improve in some way as a result, but they’re pretty standard so I doubt it.

    I don’t care since I’m not interested in second-rate players anyway.

  12. It’s Norway…

    Sure, the people are blonde & pretty, but there’s only 4.5M of them in total….

    If they’re going to be so picky, there’s not much business to be lost from shutting down iTMS Norway and force them to buy their music from Napster or MSN… They’ll back off really quickly once they’ve had a taste….

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