Apple engineering, support execs quietly depart Mac maker

“Two Apple Computer executives have quietly left the company in recent weeks, including the Macintosh unit’s head of engineering. Tim Bucher, who became head of Mac product engineering earlier this year, left the company on Nov. 15. An Apple representative confirmed the departure Monday but did not give a reason. Also departing in recent weeks was Mark Wilhelm, the vice president in charge of the company’s AppleCare support unit,” Ina Fried reports for CNET News.

“‘While we search for a new leader, Tim Cook has appointed an engineering management team to lead the organization,” the Apple representative said. The team will consist of Apple’s design guru, Jonathan Ive, along with Bob Mansfield, Dan Riccio and someone recently hired to lead the electrical-engineering group, whose name Apple did not release,” Fried reports. “Apple declined to offer further details on Wilhelm’s departure or on who is running the support operations in his absence. Bucher was head of Mac system development until May, when he was promoted to head all Mac engineering efforts, replacing Jon Rubinstein, who was tapped to head a new iPod division.” Full article here.

More info at AppleInsider here.

2 Comments

  1. AppleCare has gone to crap lately, so I’m glad Apple is overhauling the department. I’ve started simply going to the Genius Bar at the local Apple Store if I ever need service. The telephone support is horrible these days, but hopefully things will improve under new management.

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