Sonos CEO Patrick Spence has confirmed in a Reddit AMA response that the company will not be bringing back the older version of its app. Despite initial optimism, testing revealed that re-releasing the old app would actually create more problems than it would solve. This news comes after a report from The Verge suggested that Sonos was considering this option.
Since the new app was released on May 7th, Spence has issued a formal apology and announced in August that the company would be delaying the launch of two products “until our app experience meets the level of quality that we, our customers, and our partners expect from Sonos.”
Here’s Spence’s explanation as to why it can’t bring back the old app:
The trick of course is that Sonos is not just the mobile app, but software that runs on your speakers and in the cloud too. In the months since the new mobile app launched we’ve been updating the software that runs on our speakers and in the cloud to the point where today S2 is less reliable & less stable then what you remember. After doing extensive testing we’ve reluctantly concluded that re-releasing S2 would make the problems worse, not better. I’m sure this is disappointing. It was disappointing to me.
MacDailyNews Take: Ay yi yi.
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I have been installing Sonos products for years, about more than 500 systems are running.
When Sonos decided to abandon the iPod dock and released an application update that made all iPod Docs unusable I had many of those installations often running in olderly people, just crap.
Now with this S2 update this is a new nightmare.
I this this company should be banned of upgrading software the way they do and should refound users
Of the speakers they bought.
What a amateurism!
Are the updates installed automatically or can you turn them off?