After a day-long outage Thursday, AT&T says that it has restored service to all of its customers. The widespread outage left AT&T customers across America without service.
The outage began early on Thursday morning, with complaints from thousands of AT&T customers on social media. Shortly thereafter, AT&T acknowledged the outage and said it was investigating.
AT&T has now confirmed that it has resolved the outage for all of its customers in a post on its website, adding that it is “taking steps” to ensure this doesn’t happen again:
We have restored wireless service to all our affected customers. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future.
AT&T hasn’t shared any details on what caused this significant outage… AT&T’s silence gives off the impression that even it still doesn’t fully know the cause of the outage.
MacDailyNews Take: As former AT&T customers (from way back when it was the only option for iPhone users), it’s not shocking that AT&T doesn’t seem to know what happened.
UPDATE: February 23, 1:26pm ET: AT&T’s latest statement says, “Based on our initial review, we believe that today’s outage was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack. We are continuing our assessment of today’s outage to ensure we keep delivering the service that our customers deserve.”
[Thanks to @roger45365 via X for the heads up.]
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As a former AT&T employee of almost 20 years, they may know, but don’t know how best to communicate it to the public. I was immediately concerned about a possible Cyberattack and there is little reporting on this until I saw this…
Well looks like they are taking a stand on the Cyberattack worries…
https://www.businessinsider.com/att-says-nationwide-cellular-outage-cause-software-update-2024-2
Those lying sacks of shit would never tell us if it was a cyberattack.
They use good equipment and have many good people but their business model is the most horrible customer experience I’ve ever had to deal with….every month for over two years. The bill was never right, a few dollars here and there and after a phone call it always got fixed, but it was AT LEAST A 30-45 MINUTE CALL EVERY MONTH.
Then of course they switched my no-contract video to DirectTV after a few months and it automatically locked me into a contract. Assholes.
Fiber internet was fantastic but every month they would add charges. This was not mistakes, it is their business model How many people will call every month to argue a couple of dollars, if they even catch it??
I’ve known several techs and even a few relatives working for ATT who told me even THEY hate dealing with them!!
They say it was a coding issue. It was not an attack. There is talk that our adversaries could have something in systems and it’s deep down embedded and it can’t be found. Only an action that we do to activate it or they can remotely. What if it was an attack and they didn’t check deep into their systems. We don’t know.
You’d think they’d know if attacked deep in their system. I know I would….