Some people say they’re returning their Apple Vision Pro spatial computers claiming discomfort, headache, and eye strain among their top reasons.
Victoria Song for The Verge:
It’s no coincidence that there’s been an uptick on social media of Vision Pro owners saying they’re returning their $3,500 headsets in the past few days. Apple allows you to return any product within 14 days of purchase — and for the first wave of Vision Pro buyers, we’re right about at that point.
Comfort is among the most cited reasons for returns. People have said the headset gives them headaches and triggers motion sickness. The weight of the device, and the fact that most of it is front-loaded, has been another complaint. Parker Ortolani, The Verge’s product manager, told me that he thought using the device led to a burst blood vessel in his eye. At least one other person noted they had a similar experience with redness. (To be fair, VR headset users have anecdotally reported dry eyes and redness for years.)
MacDailyNews Take: Every single product ever sold notched/notches some returns for a wide variety of reasons. A relative handful of users on social media is just that: a relative handful of users on social media. As Apple works to make Vision Pro even lighter and improve the spatial computer over time, we bet these customers will be back for subsequent generations.
What a bummer of a day. Can’t believe it, but I’ve returned the Vision Pro. Just too uncomfortable to wear and it’s a strain on my eyes. It’s clearly the future. It works like magic. But the physical tradeoffs are just not worth it for me right now. I’ll be back for the next one, assuming they fix these comfort issues.
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Yeah it happens, people returned the oculus, quest, vive and every other headset over some of the same complaints.
Don’t be so easily hoodwinked, MDN.
A significant number of people who waited until the very last moment to return their AVP devices are scalpers who weren’t able to resell the units at exorbitant prices and want to recoup their money back before having to unload them for a loss.
Basically they just look at what people are saying on social media and parrot the same excuses. The people truly experiencing headaches, eyestrain, fatigue, etc., etc. would’ve returned the devices days ago.
Will be curious how things go. I’ve got a feeling many made the purchase just to get lots of “clicks” on their feed. I see the value in this technology, once the apps I need and my use cases are supported. Until then, I’ll patiently wait.
After repeated sessions commanding Scotty to “Beam me Up” and never leaving my recliner, I returned mine. No headaches, or eyestrain to report…just emotional disappointment that Scotty failed me.
this
It looks horrid with two knit bands.
Not a surprise, the headset is not there yet…
This is the main reason I am hesitant in getting these. I get severe motion sickness unless I am driving, and I can not play any video games because the movement in the game makes me sick. My other concern is the weight and what that would do to my already compromised neck.
I’m betting if Steve Jobs was still at the helm, when the designers handed him the Vision Pro, he would have handed it back and told them they were on the right track but they didn’t push the design far enough—lighter, smaller more attractive.
Personally, I was expecting something like the blind guy in Star Trek wore! Now that would have been cool.