The Loop‘s Jim Dalrymple reports that Apple provided him with a statement regarding reports that iTunes is deleting music from people’s library without permission:
In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission. We’re taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause. We have not been able to reproduce this issue, however, we’re releasing an update to iTunes early next week which includes additional safeguards. If a user experiences this issue they should contact AppleCare.
Read more in the full article here.
MacDailyNews Take: We still think that these are cases of user error due to Apple’s convoluted and poorly-explained, poorly-implemented concept, dialog boxes, and overall user experience of iTunes, including iTunes Match and Apple Music.
If you have to ask yourself “Why is this so difficult? Am I an idiot?” then there is a User Interface problem, not a user problem. This is, after all, what we pay Apple for. Those type of questions are for Windows/Android sufferers, not Mac/iOS users. – MacDailyNews Take, July 10, 2015
SEE ALSO:
Apple destroyed my will to collect music – May 9, 2016
No, Apple Music doesn’t delete your music files – here’s how it works – May 7, 2016
Dalrymple: Lessons I hope Apple’s learned from last year’s Apple Music introduction – May 5, 2016
Apple Music and coherent product design and marketing – May 5, 2016
[Thanks to MacDailyNews Reader “Fred Mertz” for the heads up.]