“A man whose mother bequeathed her iPad to her family in her will says Apple’s security rules are too restrictive,” Natalie Donovan and Kevin Core report for The Beeb. “Josh Grant, 26, from London, told BBC Radio 4’s You & Yours his mother bought the tablet during her cancer treatment. Since her death, they have been unable to unlock the device, despite providing Apple with copies of her will, death certificate and solicitor’s letter.”
“Anthea Grant bought the tablet two years ago when she had her first cancer diagnosis, using it mainly for games and for video calling to keep in touch with her sons,” Donovan and Core report. “In her will she indicated that her estate was to be split between her five boys, and the brothers decided the eldest son Patrick should have the iPad.”
“After her death, they discovered they did not know her Apple ID and password, but were asked to provide written consent for the device to be unlocked,” Donovan and Core report. “Mr Grant said: ‘We obviously couldn’t get written permission because mum had died. So my brother has been back and forth with Apple, they’re asking for some kind of proof that he can have the iPad. We’ve provided the death certificate, will and solicitor’s letter but it wasn’t enough. They’ve now asked for a court order to prove that mum was the owner of the iPad and the iTunes account. It’s going to have to go through our solicitor and he charges £200 an hour so it’s a bit of a false economy.'”
Read more in the full article here.
MacDailyNews Take:
Settings>General>Reset.
UPDATE: 3:42pm EST: Or…
1. Turn off the iPad.
2. Plug the iPad’s USB cable into computer only.
3. Hold down the iPad’s Home button as you connect the USB cable to it.
4. When the Connect to iTunes screen (USB cord pointing the iTunes symbol) displays, release the Home button.
5. iTunes should open and display a message such as: “iTunes has detected an iPad in recovery mode. You must restore this iPad before it can be used with iTunes.”
6. Use iTunes to restore iPad.
[Thanks to MacDailyNews Readers “Sheila Horseman” and “Marc” for the heads up.]