“Apple must better comply with the Australian Consumer Law (ACL) under a new court-enforceable undertaking that it has agreed to after the Australian Competition and Consumer Commission (ACCC) conducted an investigation into its guarantees policies,” Michael Lee reports for ZDNet.
“The ACCC conducted its investigation after becoming concerned that Apple was misleading customers on what consumer guarantee rights they have,” Lee reports. “These included telling customers that Apple is not required to provide refunds and/or replace or repair products, when these guarantees are covered under the ACL.”
“As part of the undertaking,” Lee reports, “Apple will additionally improve its training for all sales, management, and call centre staff members who deal with Australian customers, and maintain a website to outline differences between its warranty and ACL consumer guarantees.”
Read more in the full article here.