“How would you react if you found a notice on your smartphone that an update to its software was available, and after you accepted it, the interface looked completely different? If you didn’t know this was coming, would you be shocked, maybe even upset?” Dwight Silverman asks for The Houston Chronicle. “That’s a very real possibility with the upcoming overhaul to Apple’s mobile operating system.”
“iOS 7 will have a different interface, along with a slew of new features and tweaked ways of doing things,” Silverman reports. “While techies and Apple fans know this is coming, a huge number of folks who own iPhones, iPads and iPod Touches and who do not obsessively track geek news are going to be taken by surprise.”
Silverman reports, “Even if Apple accompanies the on-phone iOS update notification with detailed warnings that iOS 7 is more than just a software tweak, the clueless are likely to be freaked out. As a result, Apple has started training its support staff to handle what I’ll call iOSTSD (iOS Traumatic Stress Disorder).”
Read more in the full article here.