“A recent study shows that iOS devices require the least support of the major mobile platforms,” Galen Gruman reports for InfoWorld. “The device that IT prefers, the Research in Motion BlackBerry, is more difficult to support, but as they continue to fade from the business environment, the IT mobile support burden should decrease. In fact, aggressively replacing BlackBerrys with iPhones is probably the quickest way to lighten the IT mobile support load. Android devices require the most support, but their current lack of basic enterprise security and manageability means you’re not likely to allow their use for business purposes and, thus, don’t need to support them.”
“That study points to an unsurprising reason: The iOS user interface is easier for users, so they tend to need less help. Reports from Forrester Research and Aberdeen Research shows that users who choose their own devices (no matter who pays for them) are more self-supporting,” Gruman reports. “Plus, if the device is a personal possession, even if also accessed for business, users are much more careful about not losing and not damaging the item. All of this explains the lower support overhead for iOS devices.”
Gruman reports, “But at some point, IT will have to deal with iOS devices directly. When that happens, here are ways to keep the effort low while meeting users’ needs.”
Read more in the full article here.
[Thanks to MacDailyNews Reader “j s” for the heads up.]