“When Apple announced AppleCare+ the company said it would only be available at the time of purchase. That is an important distinction from ‘AppleCare,’ which can be purchased anytime in the first year but does not include coverage for accidental damage,” TJ Luoma reports for TUAW. “The reason for AppleCare+’s more restrictive requirement is clear: Apple wants to make sure your iPhone is not already damaged when you purchase AppleCare+.”
“Apple.com was flooded with pre-orders, so much so that the system was overwhelmed and many people were unable to place orders at all. Others were able to place orders, but weren’t offered AppleCare+. Still others gave up and ordered directly through AT&T or Verizon’s websites,” Luoma reports. “Earlier today I emailed Apple at that address,applestoreinfo@apple.com. I explained that I had ordered through Verizon’s website (which never offered AppleCare+), and I’d heard others who hadn’t been able to pre-order AppleCare+ had received this email.”
Here is the full text of the reply I received:
AppleCare+ will be available for iPhone 4 (8GB) and iPhone 4S pre-order customers until November 14th. After you receive your new iPhone, please contact AppleCare (1-800-275-2273) to complete your purchase.
Sincerely,
Rachel Apple Inc.
Read more in the full article here.