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Wired: Bad connection: Inside the iPhone AT&T network meltdown

“For iPhone fans, it really was too good to be true. A pair of Apple executives had just described the latest model of the iPhone — the 3GS — onstage at the company’s Worldwide Developers Conference in June 2009. The audience loved it. The 3GS was twice as fast as its predecessor, it included a camera that shot video, and the updated iPhone operating system enabled multimedia messaging and tethering — the ability to use the phone as a modem,” Fred Vogelstein reports for Wired. “Just one problem: While many customers in Europe and Asia could enjoy all those features, AT&T, the iPhone’s sole US carrier, wouldn’t allow video messaging or tethering at launch. In other words, the most advanced features wouldn’t be available to AT&T customers.”

“AT&T had seen something like this coming. Almost as soon as the first iPhone was introduced in 2007, the carrier realized it might run short of bandwidth. Within just a few months, the first wave of iPhone customers was already sucking down about 15 times more data than the average smartphone customer and 50 percent more than AT&T had itself projected. In a bid to avert the looming problem, a team headed by senior vice president Kris Rinne met with Apple to ask for help,” Vogelstein reports. “Of course AT&T was planning to upgrade its network to handle the increased demand, Rinne’s team told Apple executives, but that was going to take years. In the meantime, would Apple take measures to help throttle back the traffic? Perhaps Apple could restrict its YouTube app to run only over Wi-Fi. Maybe the iPhone could feature a smaller, lower-resolution videostream or cut off YouTube videos after one minute. Rinne, who had already met with Apple’s iPhone team at least half a dozen times, fully expected the company to play along. After all, manufacturers agreed to such restrictions all the time. It didn’t make sense to build phones and offer features that carriers couldn’t support.”

Vogelstein reports, “But in meetings with Apple engineers and marketers over the subsequent year, Rinne and other AT&T executives discovered that Apple wasn’t playing by traditional wireless rules… The two corporations have argued about almost everything. Jobs has been apoplectic about the state of AT&T’s network and what he views as its slow-footed upgrade efforts almost since launch day three years ago. One Apple source says that Jobs has discussed dropping AT&T at least half a dozen times.”

Much more in the full article – highly recommended – here.

MacDailyNews Take: #attfail

[Thanks to MacDailyNews Reader “Lynn W.” for the heads up.]

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