“For Apple or any other company to achieve success in the era of cloud computing, it must command consumer trust,” Schwarz writes. “Apple already has a competitive advantage because of its success with iTunes.”
Schwarz writes, “For the past 10 years, more than 100 million consumers have developed a relationship with Apple through the iTunes platform. For many, this was their first experience buying products (music) online with a credit card. If Apple didn’t execute music sales and the subsequent storage of that music flawlessly, it would not have been given a second chance.”
“Confidence is high that Apple will consistently come out with up-to-date operating systems, software and hardware that meets modern demands… A total of 99% of respondents to a RBC/IQ ChangeWave survey in August 2009 said they were satisfied with their iPhone 3GS, with 82% of those ‘very satisfied,'” Schwarz reports. “Similarly, 94% of iPhone 3GS buyers said the product met or exceeded their expectations.”
Full article here.