“This year I moved in May 2007. My new housemates and I decided that we wanted to share wireless internet in our house. We ordered Qwest wireless the first week of June 2007,” Lindsey Case writes to Consumerist’s Ben Popken.
Case writes, “When I received the modem and start up disc, none of the codes would work for my computer, nor my housemates. I called Qwest and was told that it was because I had a MacBook. During the month of June I called Qwest over nine times, and was repeatedly told in both polite and in rude terms that the problem was my Mac, not Qwest. During one call to Qwest, an employee told me that he could get it up and running in 30 seconds if my computer were a PC. When I asked him if any of his colleagues were trained for Macs, he told me that hardly anyone uses Macs and Qwest should not have to train its employees in a practically obsolete system. He then transferred me, against my will, to the apple support line.”
Full article here.
MacDailyNews Take: According to Qwest’s website, “Embracing diversity and creating a culture of inclusion makes Qwest a better company. By incorporating a variety of viewpoints, insights and perspectives, Qwest is a better service provider, a better community partner and better able to serve our diverse employee and customer base…. We at Qwest are committed to delivering world-class products backed by unmatched customer service. We do this through the Spirit of Service while also setting a high standard for ethical business conduct.”
Contact:
Dave Heller
Chief Ethics and Compliance Officer