“PC giant Dell Computer recently got some bad news, when the American Customer Satisfaction Index (ACSI) released its yearly ratings of PC maker customer satisfaction. Dell customers rated the company just a 74, down from its 79 rating a year ago, because of poor customer service (Dell’s products, meanwhile, were rated very highly). By comparison, the darling of the report, Apple Computer, rated 81, and once again took the top spot in the survey, though Apple’s insanely loyal customer base probably skews those numbers,” Paul Thurrott writes for WindowsITPro.
Full article here.
So, using “Thurrott Logic,” would it be safe to say that Dell’s complete lack of an “insanely loyal customer base” probably skewed those numbers, too? By the way, DellDailyNews, DellMinute, DellNN, DellSurfer, DellCentral, etc. domain names are all still available.
Related MacDailyNews articles:
Thurrott: Microsoft’s ‘iPod killer’ just ‘ain’t going to happen’ – August 12, 2005
Apple.com remakes online ‘Switch’ section (and quotes Windows IT Pro’s Paul Thurrott) – August 08, 2005
Thurrott: Sony Network Walkman is abysmal, get ‘near perfect’ Apple iPod shuffle instead – July 27, 2005
Thurrott: Apple Macs offer a safer computing experience than Microsoft Windows PCs – July 20, 2005
Thurrott: ‘I don’t see how Microsoft will ever stem the flow of iPods coming out of Cupertino’ – July 15, 2005
Thurrott on spyware: ‘we should have paid more attention to those Apple Switcher ads after all’ – July 08, 2005
Windows tech writer Thurrott: ‘In many ways, Mac OS X Tiger is simply better than Windows’ – May 07, 2005
Thurrott: ‘Longhorn is in complete disarray and in danger of collapsing under its own weight’ – April 27, 2005
Thurrott: Longhorn ‘has the makings of a train wreck’ – April 26, 2005
Thurrott: Longhorn demos ‘unimpressive, fall short of graphical excellence found today in Mac OS X’ – April 26, 2005