Apple says some 2018 iPad Pro units ship with bent chassis, but they don’t consider it a defect

“Apple has confirmed to The Verge that some of its 2018 iPad Pros are shipping with a very slight bend in the aluminum chassis,” Chris Welch reports for The Verge. “But according to the company, this is a side effect of the device’s manufacturing process and shouldn’t worsen over time or negatively affect the flagship iPad’s performance in any practical way. Apple does not consider it to be a defect.”

“The bend is the result of a cooling process involving the iPad Pro’s metal and plastic components during manufacturing, according to Apple,” Welch reports. “Both sizes of the new iPad Pro can exhibit it.”

“Even if only cosmetic, the issue is out of character for Apple, which has rooted its reputation in manufacturing devices with best-in-industry fit and finish,” Welch reports. “Those who are annoyed by the bend shouldn’t have any trouble exchanging or returning their iPad Pro at the Apple Store or other retailers within the 14-day return window. But it’s not clear if swaps will be permitted outside that policy… Apple also says it has not seen a higher-than-normal return rate for the 2018 iPad Pro so far.”

Bent iPad Pro image via MacRumors with red lines overlay by MacDailyNews
Bent iPad Pro image via MacRumors with red lines overlay by MacDailyNews

 
Read more in the full article here.

MacDailyNews Take: Any units with a bend out of the box should be exchangeable. Steve Jobs built Apple on quality industrial design inside and out. If you don’t have highly excellent fit and finish out of the box (read, straight lines, no bends), Apple failed you and the company should replace with a unit exhibiting the expected Apple-level of fit and finish that was established by Steve Jobs.

Any side effect of a manufacturing process that results in bent metal where the designer obviously intended a straight line is a flawed manufacturing process that should have been deemed unacceptable, rejected prior to volume manufacturing, and designed around once this cooling process issue presented itself during production testing.

You can bet your ass that if Apple Park’s door handles were in any way bent out of the box, Jony & Co. would have had them replaced for free by the door handle manufacturer while also extracting a compensatory damage fee after threatening to never work with them again.

58 Comments

  1. Apple customer since 1988. The new Apple mantra is: if we did it, then it must have been correct, therefore any evidence to the contrary must by definition be incorrect, therefore because we can do no wrong, we did no wrong. in an endless circle. The operating system is still the best, and the hardware certainly is the prettiest, but its not what it was.

  2. There is not one Apple product that is cheaply made.
    U get a defective unit( happens to all once in a while, including Apple at Steves time ) exchange it right there and then .

    The X is the most beautifuly crafted phone on the market.
    So is the watch and the ipad pro .. i have them all.
    Including iMacs.

    Stock is down and suddenly all Apple product is trash.
    Abdolute bull.

    Lemming trolling Fad galore..
    Irrational and false.

    Give it a break …

    1. The truth is somewhere inbetween junk and see-nothing fanboyism from yojimbo.

      Apple has publicly taken the position that a bent iPad is not a flaw. Somehow both in product development tests and in production, nobody at Apple or Foxconn decided that a bent iPad is a problem.

      Thanks for nothing Jony, you’re well past the point of diminishing returns on making Apple products thin.

  3. I assumed the counter bend was to counter the natural pull of the glass screen side. It’s like those metal beams used to build bridges, they have a built-in opposite bend to counter the forces of gravity.

    With such a long piece of metal, I just assumed that the curve was a natural counter to the opposite pull of the glass.

    1. As any chemist will tell you, glass is a very slow moving liquid. If the metal ‘counter’ bend was intentional you can expect that the bend being displayed in the image will become more pronounced over time as the glass ‘flows’ into the new position.

  4. Another pipeline Tim oversight that he is trying to minimise.
    For the costs of these new 3rd gen iPad Pro models, NO ONE is going to accept sub-par manufacturing of these.
    If an Apple customer gets a bent iPad Pro they are going to reject it/return it and scrutinize this issue until the iPad Pro customer/user gets a flawlessly manufactured iPad Pro unit.
    Apple customers aren’t going to put up wth defectively, sub standard manufactured and expensive iPad Pros.
    No one!
    This is iPhone 6S “Bendgate” all over, once again.

  5. One of the few honest articles I’ve seen here at MDN. Kudos for being willing to put aside the filter and critique this company for their loyalty to self and lack of loyalty to customer base.

    Apple is really “bending” the rules here, pun intended…

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