Apple announces Keyboard Service Program for MacBook and MacBook Pro

Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors:

• Letters or characters repeat unexpectedly
• Letters or characters do not appear
• Key(s) feel “sticky” or do not respond in a consistent manner

Apple or an Apple Authorized Service Provider will service eligible MacBook and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

Eligible Models

To identify your computer’s model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

• MacBook (Retina, 12-­inch, Early 2015)
• MacBook (Retina, 12­-inch, Early 2016)
• MacBook (Retina, 12-­inch, 2017)
• MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
• MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
• MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
• MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
• MacBook Pro (15-­inch, 2016)
• MacBook Pro (15-­inch, 2017)
Note: No other Mac notebook models are part of this program.

Service Process

Please choose one of the options below for service. Your MacBook or MacBook Pro will be examined prior to any service to verify that it is eligible for this program.

The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.

• Find an Apple Authorized Service Provider.
• Make an appointment at an Apple Retail Store.
• Mail in your device to the Apple Repair Center.

To prepare your unit for service, please backup your data.

Note: If your MacBook or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

Additional Information

This worldwide Apple program does not extend the standard warranty coverage of your MacBook or MacBook Pro.

If you believe your MacBook or MacBook Pro was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.

The program covers eligible MacBook and MacBook Pro models for 4 years after the first retail sale of the unit.

Source: Apple Inc.

MacDailyNews Take: Class action lawsuits abated!

As per those butterfly keyboards:

Form over function.MacDailyNews, May 23, 2018

Apple’s MacBook butterfly switch keyboards target of second class action lawsuit – May 23, 2018
Apple hit with class action suit over MacBook, MacBook Pro butterfly switch keyboard failures – May 12, 2018
Report: Butterfly MacBook Pro keyboards require more frequent, more expensive repairs – May 8, 2018
MacBook Pro users petition Apple to recall and replace defective butterfly keyboards – May 3, 2018
Apple’s MacBook Pro keyboards said to be failing twice as frequently as older design – May 1, 2018
MacBook Pro: The butterfly keyboard effect – April 26, 2018
Where Apple’s reinvention of the keyboard may go next: Full touchscreen – March 14, 2018
Apple’s design decisions and iPhone batteries – January 8, 2018
Hey Apple, it’s time to give up thinness for bigger, longer-lasting batteries – January 6, 2017
Apple in talks to acquire Australian startup Sonder for dynamic key-morphing Magic Keyboard – October 13, 2016
At this point, why make iPhone any thinner? – January 8, 2016
Open thread: What’d be wrong with slightly thicker iPhone with more battery life and a flush camera assembly? – December 21, 2015


  1. Such a basic thing should never have happened in the first place, but this program is better than nothing and maybe more than what some other companies would have been able to offer to make amends to consumers. This keyboard switch situation seems very discouraging. Apple desktops and laptops have become second-class citizens to the iPhone.

  2. I happened to have an appt at the Apple Store today to fix my busted space bar. The genius was able to clean it out for the most part, but they said if the problem comes back they will replace the top case. When I asked whether the replacement part would be identical to the original part, I was told that they have tweaked the keyboard design to make it less error-prone.

  3. My MBP seems to generate extra characters though I know I didn’t hit the key. It might be me or is it? Very frustrating as constant editing needed. Very often “g”s and “f”s.

    Worth getting checked out? I don’t think it’s senior moments either!

    1. Excellent article, thanks for sharing.

      This thinness and NOW the latest cheapest manufacturing is hurting Apple’s reputation, costing customers time and money and costing Apple money to replace. Way to go, pipeline.

      As I have posted before, my 17” Pro Laptop died after 15 years of service. The keyboard worked perfectly to the hard disk dying day and never a problem. Why would Apple ABANDON their standards of quality that served them well for decades?!?

      Now I am shopping for a pro laptop replacement — refurb 2015. Apple, how sad is that? …

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