“A class action lawsuit filed in federal court on Friday takes Apple to task over an allegedly flawed keyboard design deployed in MacBook models from 2015, claiming the company knew about the defect at or before the product’s launch,” Mikey Campbell reports for AppleInsider.
“Lodged in the Northern District Court of California, the complaint levels multiple claims targeting MacBook models manufactured from 2015 and MacBook Pro models produced from 2016,” Campbell reports. “Both laptops feature the company’s butterfly keyboard mechanism, an ultra low-profile switch advertised as both more responsive and robust than traditional scissor-type components.”
“According to the filing, ‘thousands’ of MacBook and MacBook Pro owners have experienced some type of failure with Apple’s butterfly keyboard, thus rendering the machine useless. Specifically, the suit claims the design is such that small amounts of dust or debris impede normal switch behavior, causing keystrokes to go unregistered,” Campbell reports. “Last month, an AppleInsider investigation into the issue, collecting data from Genius Bar locations and authorized third-party shops to find the 2016 MacBook Pro’s keyboard failed roughly twice as often in its first year of use as 2014 and 2015 MacBook Pro models with scissor-type switches. Current 2017 model year versions fair a bit better, though the model has not been available for a full year. ”
Read more in the full article here.
MacDailyNews Take: Here’s one that might have merit.
Report: Butterfly MacBook Pro keyboards require more frequent, more expensive repairs – May 8, 2018
MacBook Pro users petition Apple to recall and replace defective butterfly keyboards – May 3, 2018
Apple’s MacBook Pro keyboards said to be failing twice as frequently as older design – May 1, 2018
MacBook Pro: The butterfly keyboard effect – April 26, 2018
Where Apple’s reinvention of the keyboard may go next: Full touchscreen – March 14, 2018
Apple’s design decisions and iPhone batteries – January 8, 2018
Hey Apple, it’s time to give up thinness for bigger, longer-lasting batteries – January 6, 2017
Apple in talks to acquire Australian startup Sonder for dynamic key-morphing Magic Keyboard – October 13, 2016
At this point, why make iPhone any thinner? – January 8, 2016
Open thread: What’d be wrong with slightly thicker iPhone with more battery life and a flush camera assembly? – December 21, 2015