The American Customer Satisfaction Index (ACSI) “Telecommunications Report 2017” report issued this week shows that Apple remains in the lead among cellphone manufacturers with an ACSI score of 81.
Despite problems with faulty batteries that caused fires in some devices, Samsung remains steady at 80. The problems were limited to the Note 7, which was only on sale for two weeks before being recalled, and thus are not captured in this data. Galaxy S8 and S8+ were released at the end of data collection and are not reflected in Samsung’s score. HTC (+1%) ties with Motorola (-1%) at 76, while the combined score of smaller manufacturers (+3% to 75) overtakes LG (flat at 74).
This year, the top smartphone model in terms of user satisfaction is the 4-inch iPhone SE at 87. The iPhone 7 Plus is in second place (86), tied with Samsung’s Galaxy S6 edge+, while the Galaxy S6 edge takes third (85). Motorola’s Moto G and the LG G4 trail behind with scores of 75 and 73, respectively. The lowest-rated model, however, belongs to Samsung – the Galaxy Core Prime (70).
“Over the past few years, the general trend for smartphones has been toward larger screens,” says ACSI Managing Director David VanAmburg, in a statement. “But apparently, consumers were craving a new iteration of a smaller, less expensive phone as the iPhone SE – Apple’s first update to a 4-inch phone since 2013 – comes in first in ACSI this year.”
Read more in the full report here.
Source: American Customer Satisfaction Index
MacDailyNews Take: More proof that Samsung sufferers have no earthly idea what they’re missing.
A tar paper shack in the desert seems “good enough” to someone who’s never been inside an actual house… Why settle? Do you really think that little of yourself? Aren’t you worth more than “good enough” (that in reality isn’t even “good enough”)? — MacDailyNews, January 29, 2007
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I don’t know which is worse: Samsung’s slavish copying or that there are tens of millions of dullards and/or morally-crippled consumers who would buy such obvious knockoffs. What kind of person rewards thieves, especially such obvious ones? What kind of person hands over their money to make sure that crime pays? What’s wrong with you people, exactly?
It makes me sad that there are outfits like Samsung Electronics on the planet, as I was with Microsoft before them. People who work for Samsung Electronics should be ashamed. It makes me even sadder to see people supporting blatant criminals, whether it be blindly or, worse, knowingly. To those people I say: Get some morals, will you, or how about at least acquiring a modicum of taste?
What you’re doing is supporting criminal activity. It’s like you’re buying knockoff Coach handbags, but you’re paying pretty much the Coach price! Not too smart, eh? Oh, sure, you might have “saved” a bit upfront on your fake iPhone (maybe you got one of those Buy One Get One or More Free deals), but you’re paying the same data rates – after a couple years, you’ve pretty much paid the same anyway! So, in the end, you’re saving little or nothing while:
a) depriving the company who basically inspired your inferior, fragmented product;
b) depriving yourself of the real deal and the real experience, and;
c) rewarding the criminal, encouraging them to steal even more.Not a lot of sense being made in any aspect of your toting around that Android phone, is there? Oh, right it’s “open.” Smirk. And, yes, every one of us with the real thing knows that you’re carrying around a half-assed fake, you tasteless wonder.
Didn’t you people have parents? If so, what did they teach you, if anything? Sheesh. – SteveJack, MacDailyNews, August 6, 2012
…because the “I can use it with one hand” perfectly sized SE is an incredible phone. When there is a SE2 (or whatever name) phone, I’ll get that one too.
Using a giant phone feels like the fake iPad 2 preview here: https://www.youtube.com/watch?v=ct1_r_61sk8
Wow. Remember MDN when you said nobody needs a 4″ phone and just pony up to the behemoth? Karma is a bitch. I’m vindicated.
Perhaps this was only some fever dream I had, but I seem to remember MDN ridiculing “oversize” phones, staunchly defending the “ideal size, 3.5 inches” enshrined by Steve Jobs himself. Then, after a time, I remember MDN waking up to the realisation that Apple was leaving money on the table, and badgering them to release larger phones. I suppose I shouldn’t be shocked that money can override ideology and rewrite it. But no—MDN didn’t change the script after all; it was only my faulty memory. Or was it? Facts ain’t what they used to be.
As soon as I read the headline thought exactly what you concluded.
Total vindication and an extremely personal rare disagreement with MDN plugging big ass phones as the best. Cameras and other specs, yeah OK.
But customer satisfaction is on our side.
Typed on my beloved iPhone SE bought on day one March 2016 …
The one model with the power button in the correct place. Imagine that.
Oh, and it has a headphone jack.
User satisfaction does not equal sales.
No doubt the SE will eventually be popular as some people with small hands (no political comment intended) like small phones, and there is no where else to go from a 4S or 5 series model phone.
As of last autumn, the 6 series proved itself by far the most popular configuration Apple ever sold. Apple will tell us how happy they are about it in another couple weeks, but the uniport 7 series was not as popular as the 6 according to the most recent Apple quarterly filing.
Glad to see that MDN has come around on the 4″ phones. I begrudgingly moved up to the 6 and then to the 7 Plus (for portrait mode, primarily). I’m glad to see the mockups of the 8 showing dual cameras in a smaller form factor. The Plus is bigger than I’d like, but the camera is really great. I know they won’t bring dual-lens to the SE anytime soon, if ever, but I’m glad to see they’re bringing it to some of their smaller phones.
I also suspect that the build of the SE has something to do with it. They feel sturdy, solid. The phones after the 5S have felt flimsy and delicate. (And indeed they are! I never broke the screen of a 4S/5S without a case, but after a few months with my 6, the curved glass put that behaviour to rest.)
SO glad iPhone SE is both popular and satisfying! 🙂 Want my iPhone to be as small as possible.
Imagine how well it would have done if it was full featured. If it included 3D Touch, OIS and Portrait Mode i would. be willing to pay more than the cost of a 7Plus.
Maybe I get SE next…
And yet since the last update my SE has a problem finding the Airport Extreme wifi automatically and stays on LTE…..
…..Thanks Apple!!
(and yes, I turned off WiFi assist)
So the ACSI scoring results for manufacturers ranges from 70 to 81 (with Samsung receiving an 80) and the results for smartphones ranges from 70 to 87.
Wow…that is very little differentiation on a 100 point scale. I can’t put much stock in those numbers.
I have an SE and, though not easy, I can get it out of my front jeans pocket while driving. Try that with a bigger phone. I can’t possibly use a Plus iPhone at work doing daily stuff, but it would be nice at home on the couch, but I have an iPad for that stuff.