Beleaguered Samsung’s exploding phone troubles come at an already crucial moment

“It’s the most pressing problem, but fire-prone phones aren’t the only challenge facing [beleaguered Samsung],” Elise Hu reports for NPR. “In Samsung’s home country of South Korea, the conglomerate was already feeling the heat from investors, who want to streamline its complicated corporate structure, and from critics, who say it’s not changing from its previously top-down, ‘militaristic’ ways.”

“In South Korea, Samsung’s next moves matter. That South Koreans call their country the ‘Republic of Samsung’ is no exaggeration. The conglomerate’s electronics are known around the world, but in Seoul, Samsung is also behind everything from baked goods to ship-building to life insurance,” Hu reports. “‘You can live your entire life here from cradle to the grave on Samsung products,’ says Geoffrey Cain, a journalist and author with a forthcoming book about the company and its many businesses. ‘You can die [and] go to the Samsung morgue when you’re dead. You can get married at the Samsung wedding hall in the company.'”

MacDailyNews Take: We bet Samsung has some kickass crematoriums.

“Samsung said by email it “will get to the bottom of the issue and find the cause,” Hu reports. “‘We will do everything in our power to make what’s wrong, right.’ The cause of the overheating phones — originally blamed on the batteries — is still under investigation.”

MacDailyNews Take: Blah, blah, blah. The fact remains: Samsung has no clue why their phones explode, yet they shipped replacements anyway, assuring their customers they were safe.

“The stakes are high. Samsung already adjusted its latest quarterly earnings down by a third to account for losses from the Galaxy Note 7 recall, which was already the biggest mobile phone recall in history,” Hu reports. “Electronics make up about 70 percent of the conglomerate’s profit. But the biggest hit may be to the company’s reputation. ‘This isn’t a product problem as much as it’s a brand problem,’ says Avi Greengart of the tech consulting firm Current Analysis. ‘If you don’t trust Samsung, you aren’t going to buy their products and that spreads far beyond the Note.'”

Much more in the full article here.

MacDailyNews Take: Exactly. Karma never misses.

It’s best not to mess with karma. – Steve Jobs

Once these people finally awaken and give up on fakes peddled by a South Korean dishwasher maker and get themselves real iPhones, they aren’t ever going back to fragmandroidland.

Here’s what’s now etched into the collective mind of the public:

A plane full of Apple iPhone users:
iPhone 747

A plane full of Samsung phone users:
Samsung plane

Horror stories from the flight ban of Samsung’s exploding phones – October 17, 2016
Analyst estimates 5-7 million ex-Samsung phone users to switch to Apple iPhone – October 17, 2016
U.S. air passengers who try to take Samsung’s exploding phones onto planes face fines, confiscation, criminal prosecution – October 15, 201
Samsung has no clue why their phones explode, yet they shipped replacements anyway, assuring their customers they were safe – October 14, 2016
United States bans all Samsung Note 7 phones on airline flights – October 14, 2016
Beleaguered Samsung’s cellphone dilemma – October 13, 2016
Exploding Galaxy phones: What did Samsung know and when did they know it? – October 12, 2016
Apple or Android phone makers: Who wins more on Samsung’s Galaxy collapse? – October 12, 2016
People are dumping Samsung’s unsafe, exploding phones and upgrading to Apple’s iPhone – October 12, 2016
Social media users mock beleaguered Samsung’s explosive phones – October 11, 2016
Replacement Galaxy Note 7, deemed ‘safe’ by Samsung, catches fire in Scottish hotel room – October 11, 2016
Samsung axes explosive Galaxy Note 7, shares plummet – October 11, 2016
Drexel Hamilton projects 8 million iPhone unit gain for Apple this year alone due to Samsung’s exploding phones debacle – October 11, 2016
Samsung takes multi-billion-dollar hit to end exploding phones fiasco – October 11, 2016
Beleaguered Samsung permanently ceases Galaxy Note 7 production – October 11, 2016


  1. Meanwhile, Samsung acts true to form…

    Samsung owners furious as company resists paying up for Note 7 fire damage
    Owners of the twice-recalled Galaxy Note 7 say the exploding phones caused extensive damage to their homes, but the company isn’t playing ball

    An expert in crisis communications criticized Samsung’s handling of the debacle.

    “Samsung’s recall crisis management has been as defective as its product,” said Jonathan Bernstein. He believes that the South Korean company needs to be far more compassionate and responsive towards affected customers.

    “It was seriously underprepared for a major recall,” he said. “Given that they are not just talking about an exploding product but something that’s a potential threat to health and safety they should be doing whatever it takes to keep people happy.

    “Sticking to the letter of insurance cover and doing what’s right are two different things. They need to do what’s right.”

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