Angry Frenchmen goes on iPhone smashing rampage at Apple store

“How much damage can one steel ball do in an Apple shop?” The Irish Independent reports. “It turns out a lot.”

“This French customer went on a technology smashing rampage in a store in Dijon, where he strolled around the shop, casually breaking [using a] heavy ball [to smash] phones, tablets and laptops,” The Indpendent reports. “At one point, the man briefly halts his technology massacre, he explains his actions. According to Mashable, he claims to have had a recent bad experience with their customer support.”

“An angry French customer walked into an Apple Store in Dijon and, armed with a steel ball used in the bowling game pétanque, started smashing iPhones, iPads and MacBooks.,” Gianluca Mezzofiore reports for Mashable. “The man, wearing sunglasses, appears in a video apparently taken by another puzzled customer in the store.”

Mezzofiore reports, “As other people try to stop him, the guy, believed to be in his thirties, shouts: ‘Apple is a company that ‘violated’ European consumers’ rights. They refused to reimburse me, I told them: ‘Give me my money back.’ They said no. So you know what’s happening? This is happening!’ – before wrecking another iPhone.”

Read more in the full article here.

MacDailyNews Take: Assholes and vertical videographers. Vive la France!

34 Comments

    1. I’ve bought Apple stuff since the original 128k Mac, half a dozen phones or more and several iPads. In the US customer service is fantastic, but outside of the country the standards can fall off rapidly. For example I broke the screen on my iPhone (first time after all those phones!). In the US I could walk into any Apple store and they’d fix it for a measly $29. Fantastic! But I was in Thailand at the time and, despite it being under warranty and under Apple Care, the only response I got was a shrug and “We don’t fix screens. Your only option is to replace the entire phone for $300”. This is still Apple’s official policy there and in many countries.

    1. Not the way to handle your dissatisfactions. Hopefully yes he will simply have to reimburse Apple for his unwise rampage. Momentarily satisfying for him I’m sure, until the bill comes due so no lesson is learned except for him. All for naught but his own continued “misery.”

      Personally I’ve had nothing but the greatest of service from Apple, including expensive Mac Pro repairs that were made for free without benefit of Apple Care or even a warranty.

      1. “Not the way to handle your dissatisfactions. Hopefully yes he will simply have to reimburse Apple for his unwise rampage. Momentarily satisfying for him I’m sure, until the bill comes due so no lesson is learned except for him. All for naught but his own continued “misery.””

        Exactly! Trump voters take heed! Don’t be fooled into using a steel ball (Donald) to quell your outrage! You are taking the same tack to handle your dissatisfaction and it all seems satisfying until the bill comes due! The crude, self serving billionaire will do nothing for you, but will instead leave you high and dry, in deeper misery, after a few years in office. Find an alternative to solve your perceived grievances because a steel ball never fixes anything.

        Want proof? Look at the trail of misery left in the world by discontented populaces that turned to self-serving “strongmen” to solve their problems: Ferdinand Marcos, Manuel Noriega, Joseph Stalin, Fidel Castro, Adolph Hitler, etc., etc., etc. Such men will always take everything from you if you cave to letting them lead you in exchange for a promise to solve your problems. Look at the conditions in Venezuela today in the wake of Hugo Chavez. So sad. Don’t be fooled into thinking that it can’t happen here.

  1. I liked the actions of the security guys. No throwing the guy to the ground and knee-dropping into his back. No shouting, red faces, bulging eyes or veins standing out. Just calm, effective control. The scaredy-cops in the US could take some lessons.

  2. MDN: You really need to try using this site on an iPhone or iPad. For some time now it has been almost impossible to add comments because the keyboard keeps disappearing. It seems to be a layout issue – but it may be a regional issue. I am in the UK but had the same problem in Australia.

    It works fine on the Mac.

    As for our angry Frenchman, we don’t know the details about his issue with Apple. But this little temper tantrum will no doubt hurt him much more than Apple. How many phones did he smash? And an iPad Pro I think…

    Moral: If you are having a bad hair day, stay in bed…

  3. Wasn’t there any security guards in that Apple Store?
    I’m pretty sure the regular employees were trained not to deal with customers like this for their safety but security guards?

  4. I hate vertical videos as much as anyone. But thanks to a far smaller field-of-view in video mode, sometimes landscape orientation is insufficient to capture all the key actions in a scene if it’s happening less than 5 meters away.

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