“Apple has a problem with its software and apps,” Mark Rogowsky writes for Forbes. “No, I’m not piling on here and suggesting I agree with Walt Mossberg at Re/code, who was just the latest to criticize Apple when he recently rekindled a persistent firestorm that’s been dogging the company for more than a year.”
“Mossberg claimed he has ‘noticed a gradual degradation in the quality and reliability of Apple’s core apps … It’s almost as if the tech giant has taken its eye off the ball when it comes to these core software products, while it pursues big new dreams, like smartwatches and cars,'” Rogowsky writes. “The problem for Apple is this isn’t the first time someone has taken the company to task over its software and perception, repeated enough, tends to become hard to distinguish from reality.”
“Two of Apple’s senior executives, clearly stung by the criticisms Mossberg leveled, responded on The Talk Show, a podcast hosted by longtime Apple blogger John Gruber,” Rogowsky writes. “So Federighi and Cue went to talk to one friendly voice about the displeasure expressed by another. And in so doing had an opportunity to say categorically that they believe Apple’s software is still the best stuff out there and that whatever problems people are experiencing will be fixed with all deliberate speed. They did and they didn’t.”
Read more in the full article here.
MacDailyNews Take: The most vexing thing was the non-working Wi-fi fiasco that Apple stuck Mac users with for far, far too long. That was where we felt Apple had lost the plot. And that was the point where longtime Apple product users like us began to look at everything from Apple much more critically.
We’d love to someday hear the story of who inside Apple was pushing the new Wi-Fi crap, even though it simply didn’t effing work reliably, and who finally got the bright idea or convinced whomever to finally go back to what “just worked.”
The criticisms Apple faces now are deserved. You cannot experiment on something as critical as Wi-Fi connectivity, fail, subject your users to daily, sometimes hourly, frustration for many months, and then expect absolution. The bar is set higher now for a reason. Satisfy us, Apple, until we forget what you did to us by disrupting our Wi-Fi connectivity for so damn long.
MacDailyNews Note: Today is Washington’s Birthday in the U.S.A., a federal holiday and, as such, the U.S. markets are closed for the day. We will resume our normal posting schedule tomorrow.
SEE ALSO:
Walt Mossberg: Apple’s software needs work – February 3, 2016
2015: Apple’s year in beta – December 29, 2015
Apple’s dirty little secret: Sucky software – why Apple’s entire UX/UI team needs to be fired – November 19, 2015
What Steve Jobs gave Apple that Tim Cook cannot – November 18, 2015
Alternatives to Apple’s bloated iTunes – November 17, 2015
Apple’s new iPad Pro debuts with forced reboots, missing Apple Pencils – November 16, 2015
Apple’s perplexingly incomplete launch of the iPad Pro – November 16, 2015
Open letter to Tim Cook: Apple needs to do better – January 5, 2015
Apple’s major problem is Tim Cook – November 16, 2015
At Apple, it seems as if no one’s minding the store – November 13, 2015
Houston Chronicle’s Silverman reviews new Apple TV: This cake needed more baking – November 9, 2015
The new Apple TV has more rough edges than a sack of saw blades – November 3, 2015
Apple Music one month later: Not loving it, but I’ll be subscribing to it – August 10, 2015
The tragedy of iTunes: Nothing ‘just works’ – July 28, 2015
Apple Music, both on iOS and OS X, is an embarrassing and confusing mess – July 10, 2015
After many of complaints about Wi-Fi issues, Apple dumps discoveryd in latest OS X beta – May 27, 2015
OS X 10.10.2: Wi-Fi problems continue to plague some Mac users – January 30, 2015
The software and services that Apple needs to fix – January 14, 2015
Open letter to Tim Cook: Apple needs to do better – January 5, 2015
