Google’s Nest thermostat bug leaves users cold, angry

“A software bug that caused Nest’s smart thermostat to stop working has left many users both cold and angry,” Jane Wakefield reports for BBC News. “Some of those affected took to Nest’s own forum and social media to vent their anger about the problem. [Nest] recommended that, for those still experiencing problems “performing a manual reset should help”. It also published a nine-step fix. ‘We are aware of a software bug impacting some Nest Thermostat owners. In some cases, this may cause the device to respond slowly or become unresponsive. We are working on a solution that we expect to roll out in the coming weeks,’ it said in a statement.”

“The issue appears to have been traced to a software update in December – with problems not emerging until early January. The bug drained the battery life of thermostats and deactivated the system,” Wakefield reports. “‘Product stopped working, cold house, cold feet,’ wrote one customer on Twitter. Others reported that the thermostat was unexpectedly heating up their house.”

“Martin Usborne, a photographer from London, told the BBC he had experienced problems with his Nest thermostat earlier this month,” Wakefield reports. “‘It broke down twice. I got an error message saying it was not connected. The house was very cold and I had to reboot it,’ he said. ‘I have a love/hate relationship with Nest. Since it was installed, the house is warmer but my heating bill has gone up by 60% so it doesn’t seem to be doing its job in saving money,’ he added.”

MacDailyNews Take: Which part describes the “love” potion of that relationship? To make you house warmer, even a dumb thermostat would do. Simply turn it up.

Whatever “love” Mr. Usborne is experiencing might be coming from a case of Stockholm Syndrome.

Read more in the full article here.

MacDailyNews Take: Don’t settle for inferior wares.

A Nest is the last smoke alarm you want. You want a quality HomeKit-compatible smoke alarm. — MacDailyNews, July 23, 2015

SEE ALSO:
Honeywell announces ‘Lyric Round’ smart thermostat with Apple HomeKit integration – January 5, 2016
Apple HomeKit-compatible thermostat Ecobee closes in on Google’s Nest – September 28, 2015
Apple pulls Google’s Nest thermostat from stores with launch of HomeKit-compatible Ecobee 3 – July 23, 2015
First Apple-certified HomeKit-compliant devices launch – June 2, 2015
Google engineer trashes Tony Fadell’s precious Nest smoke alarm – February 19, 2015
With HomeKit and Honeywell’s Lyric, a Nest acquisition by Apple would have been foolish – June 18, 2014
Will Apple’s Internet of Things vision hurt a beautiful idea? With HomeKit, Apple promises easy home automation – June 6, 2014
Smart thermostat war heats up as Apple-partner Honeywell takes aim at Google’s Nest – June 13, 2014
Honeywell takes dead aim at Google’s Nest with new iPhone-compatible Lyric smart thermostat – June 10, 2014
Google to SEC: We could serve ads on thermostats, refrigerators, car dashboards, and more – May 21, 2014
Dead to me: Apple’s Schiller ‘unfollows’ Tony Fadell and Nest after Google acquisition – January 18, 2014

21 Comments

  1. I bought a Honeywell MagiStat close to 15 years ago, and aside from having to change the batteries every other year, it’s worked fine and saved me money with it’s home/away/wake/sleep settings. Aside from the ultimate geek status, I never could figure how Nest could save any more money – now I have – “disable your furnace” mode!!

  2. did f’ Googly acquisition 2014-01-23 screw Nest quality or what?!
    2nd big Nest screwup: not heating in cold winter 2015-12/2016-01 – who knows when they’ll handle the truth & G Damn fix the software issue – how impractical digital world can be, if Google handles it like Msft

    1st big Nest screwup: remember when the Nest Protects used to go off without solution to shut the alarms off in entire house?! see Goo employee’s admission 2015-02 https://youtu.be/BpsMkLaEiOY

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