“The Consumer Reports survey of 56,000 subscribers established, without a doubt, that MacBooks are more reliable than Windows machines,” Robin Harris reports for ZDNet. “Is it because MacBooks cost more? I asked Consumer Reports.”
“For me, and I suspect for most people who lug them around, notebooks are a tool. And when it doesn’t work it is a problem,” Harris reports. “That’s may be why at tech conferences I attend, MacBooks are way over-represented – typically 40-60 percent – among highly educated and sophisticated users. They are tools and they’re good ones.”
“James McQueen of CR noted in an email response that: ‘[W]e found that reliability isn’t necessarily related to how much money you spend on a laptop. HP’s premium ENVY line is near the bottom, with a 20 percent failure rate, while the company’s less-costly Pavilion line fares better, at 16 percent.’ Okay, so price ≠ reliability,” Harris reports. “Apple insists on quality [from their supply chain] and – this is key – they get it. The Mac’s growing sales in a declining PC market shows that customers do as well.”
Read more in the full article here.
MacDailyNews Take: It’s so simple, you’d think that even Windows sufferers and Android settlers would be able to understand – heck, even toaster-testers like Consumer Reports get it:
You want an Apple logo on your computing devices, operating systems, and services.
SEE ALSO:
Apple MacBooks again top Consumer Reports’ notebook survey by large margin – December 2, 2015
Apple Macintosh continues to dominate in personal computer customer satisfaction – September 23, 2014
Apple Macintosh continues to dominate in personal computer customer satisfaction – September 17, 2013
Apple sweeps PCWorld Satisfaction Surveys for desktops, notebooks, smartphones, and tablets – December 7, 2011
Apple Mac tops American Customer Satisfaction Index customer satisfaction for 8th consecutive year – September 20, 2011
American Customer Satisfaction Index: Apple Mac dominates for seventh straight year – September 21, 2010
ACSI: Apple Mac again leads Windows PCs by wide margin in consumer satisfaction – August 18, 2009
Study: Apple beats Dell and HP in customer satisfaction – June 26, 2009
Survey: Apple Mac users report highest level of satisfaction by far – February 19, 2009
ChangeWave: Apple Mac holds its corporate share; clearly leads in corp customer satisfaction – December 31, 2008
ACSI: Customer satisfaction rockets for Apple’s Mac; rest of Windows PC industry drops again – August 19, 2008
ChangeWave survey shows big Apple Mac sales, very high Mac OS X Leopard, very low Vista satisfaction – January 17, 2008
Apple Mac desktops, notebooks top PC Magazine’s Annual Reader Satisfaction survey – again – September 18, 2007
Apple’s secret ingredient? A large group of very satisfied customers – April 10, 2007
Apple Mac desktops, notebooks top PC Magazine’s Annual Reader Satisfaction survey – again – August 22, 2006
Apple Computer tops PC satisfaction study – August 15, 2006
Apple Mac desktops, portables top PC Magazine’s 2005 Reader Satisfaction survey – August 24, 2005
Apple continues to lead in customer satisfaction, Dell loses more ground – August 16, 2005
Apple Macintosh leads in personal computer customer satisfaction – August 24, 2004
Apple Macs top PC Magazine’s ‘17th Annual Reader Satisfaction Survey’ – August 10, 2004
