A survey of 58,000 Consumer Reports subscribers reveals “almost 20 percent of respondents reported a breakdown in the first 3 years of use, most of them seriously affecting system use,” Robin Harris reports for ZDNet. “Apple, as in year’s past, has the most reliable notebooks by far – a 10 percent breakdown rate in the first 3 years – with Samsung and Gateway distant seconds at 16 percent, and the rest of the industry – including Acer, Lenovo, Toshiba, HP, Dell and Asus, at 18-19 percent.”
“Windows machines used more than 20 hours a week – average for Windows systems – have a higher break rate. Apple users report using their machines an average of 23 hours a week, 15 percent more,” Harris reports. “More hours, fewer breakdowns, what’s not to like?”
“71 percent of Apple notebook owners were completely satisfied with system reliability; only 38 percent of Windows notebook owners were. Ouch!” Harris reports. “The survey results – 58,000 is a big sample size by any measure – should end the argument over whether MacBook hardware is better or not. It is. Get over it.”
Read more in the full article here.
MacDailyNews Take: What argument? Everybody with at least half a brain knows Apple’s hardware is the pinnacle of portable personal computing and that has been the case for decades – even Consumer Reports‘ subscriber base of vacuum cleaner review-perusing grandmas and grandpas know it.
SEE ALSO:
Apple Macintosh continues to dominate in personal computer customer satisfaction – September 23, 2014
Apple Macintosh continues to dominate in personal computer customer satisfaction – September 17, 2013
Apple sweeps PCWorld Satisfaction Surveys for desktops, notebooks, smartphones, and tablets – December 7, 2011
Apple Mac tops American Customer Satisfaction Index customer satisfaction for 8th consecutive year – September 20, 2011
American Customer Satisfaction Index: Apple Mac dominates for seventh straight year – September 21, 2010
ACSI: Apple Mac again leads Windows PCs by wide margin in consumer satisfaction – August 18, 2009
Study: Apple beats Dell and HP in customer satisfaction – June 26, 2009
Survey: Apple Mac users report highest level of satisfaction by far – February 19, 2009
ChangeWave: Apple Mac holds its corporate share; clearly leads in corp customer satisfaction – December 31, 2008
ACSI: Customer satisfaction rockets for Apple’s Mac; rest of Windows PC industry drops again – August 19, 2008
ChangeWave survey shows big Apple Mac sales, very high Mac OS X Leopard, very low Vista satisfaction – January 17, 2008
Apple Mac desktops, notebooks top PC Magazine’s Annual Reader Satisfaction survey – again – September 18, 2007
Apple’s secret ingredient? A large group of very satisfied customers – April 10, 2007
Apple Mac desktops, notebooks top PC Magazine’s Annual Reader Satisfaction survey – again – August 22, 2006
Apple Computer tops PC satisfaction study – August 15, 2006
Apple Mac desktops, portables top PC Magazine’s 2005 Reader Satisfaction survey – August 24, 2005
Apple continues to lead in customer satisfaction, Dell loses more ground – August 16, 2005
Apple Macintosh leads in personal computer customer satisfaction – August 24, 2004
Apple Macs top PC Magazine’s ‘17th Annual Reader Satisfaction Survey’ – August 10, 2004
But ZDNet wouldn’t be ZDNet if they didn’t put that last line in the article:
…”But you – and probably the survey respondents – can buy a $400 Windows notebook, so I’d like the results better if they’d controlled for product price. Maybe a $850 Windows machine is just as reliable as an $850 MacBook Air. One would hope!”
In other words, the writer speculates, but wraps his speculation in a blanket of logic, making it appear as some rational, logical, inescapable conclusion that, yes, Windows and Macs are basically the same…
If we just watched any random movies, we will see more than often they used MacBook Air.