Apple MacBooks again top Consumer Reports’ notebook survey by large margin

A survey of 58,000 Consumer Reports subscribers reveals “almost 20 percent of respondents reported a breakdown in the first 3 years of use, most of them seriously affecting system use,” Robin Harris reports for ZDNet. “Apple, as in year’s past, has the most reliable notebooks by far – a 10 percent breakdown rate in the first 3 years – with Samsung and Gateway distant seconds at 16 percent, and the rest of the industry – including Acer, Lenovo, Toshiba, HP, Dell and Asus, at 18-19 percent.”

“Windows machines used more than 20 hours a week – average for Windows systems – have a higher break rate. Apple users report using their machines an average of 23 hours a week, 15 percent more,” Harris reports. “More hours, fewer breakdowns, what’s not to like?”

“71 percent of Apple notebook owners were completely satisfied with system reliability; only 38 percent of Windows notebook owners were. Ouch!” Harris reports. “The survey results – 58,000 is a big sample size by any measure – should end the argument over whether MacBook hardware is better or not. It is. Get over it.”

Read more in the full article here.

MacDailyNews Take: What argument? Everybody with at least half a brain knows Apple’s hardware is the pinnacle of portable personal computing and that has been the case for decades – even Consumer Reports‘ subscriber base of vacuum cleaner review-perusing grandmas and grandpas know it.

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American Customer Satisfaction Index: Apple Mac dominates for seventh straight year – September 21, 2010
ACSI: Apple Mac again leads Windows PCs by wide margin in consumer satisfaction – August 18, 2009
Study: Apple beats Dell and HP in customer satisfaction – June 26, 2009
Survey: Apple Mac users report highest level of satisfaction by far – February 19, 2009
ChangeWave: Apple Mac holds its corporate share; clearly leads in corp customer satisfaction – December 31, 2008
ACSI: Customer satisfaction rockets for Apple’s Mac; rest of Windows PC industry drops again – August 19, 2008
ChangeWave survey shows big Apple Mac sales, very high Mac OS X Leopard, very low Vista satisfaction – January 17, 2008
Apple Mac desktops, notebooks top PC Magazine’s Annual Reader Satisfaction survey – again – September 18, 2007
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Apple Mac desktops, notebooks top PC Magazine’s Annual Reader Satisfaction survey – again – August 22, 2006
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Apple Mac desktops, portables top PC Magazine’s 2005 Reader Satisfaction survey – August 24, 2005
Apple continues to lead in customer satisfaction, Dell loses more ground – August 16, 2005
Apple Macintosh leads in personal computer customer satisfaction – August 24, 2004
Apple Macs top PC Magazine’s ‘17th Annual Reader Satisfaction Survey’ – August 10, 2004


  1. But ZDNet wouldn’t be ZDNet if they didn’t put that last line in the article:

    …”But you – and probably the survey respondents – can buy a $400 Windows notebook, so I’d like the results better if they’d controlled for product price. Maybe a $850 Windows machine is just as reliable as an $850 MacBook Air. One would hope!”

    In other words, the writer speculates, but wraps his speculation in a blanket of logic, making it appear as some rational, logical, inescapable conclusion that, yes, Windows and Macs are basically the same…

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