“A significant number of Apple Inc customers are reporting their mobile devices have crashed after attempting to upload the new iOS 9 operating system, the latest in a line of launch glitches for the tech giant,” Heather Somerville and Jane Wardell report for Reuters. “Twitter and other social media were awash with disgruntled customers reporting two distinct faults, with one appearing to be linked specifically to older models of Apple iPhones and iPads.”
“Despite any troubles, significant numbers of iOS users had upgraded; more than 16 percent, according to Mixpanel, a San Francisco, California-based analytics company, as of 4 p.m. PDT (2300 GMT) Thursday,” Somerville and Wardell report. “Charlie Brown, a technology expert at Sydney-based Cybershack, said any number of dissatisfied customers was significant in the social media era, particularly following the troubled rollout of iOS 8. Apple released several further updates to iOS8, but some of the bugs were never fully fixed. ‘The risk to Apple in terms of having dissatisfied customers is that as their customer base grows, so will the number of those dissatisfied customers,’ said Brown.”
MacDailyNews Take: Really, what did Linus say? Seriously, Chuck’s right: Any small number of affected customers — or rivals posing as affected customers (wink, wink) — can scream whatever they like on Twitter or on Apple’s support pages and generate fodder for Reuters hit-pieces.
“One group of users reported that iOS 9 upgrade would fail after several minutes, requiring them to start the process over. Many posted screen shots of the error message they received: ‘Software Update Failed,'” Somerville and Wardell report. “That problem was likely caused by servers that were overloaded when too many people tried to download the upgrade simultaneously, tech analysts said.”
MacDailyNews Take: That’s a traffic issue, not an iOS 9 issue.
Read more in the full article here.
MacDailyNews Take: Anecdotal evidence with no hard numbers of those affected, or proof that anyone was actually affected, along with calling downloading issues due to huge traffuc reeks of a hit-piece to us.
We’ll keep an eye on it, but trolling Apple support pages and Twitter to gin up an article makes us suspicious. It’s a cheap, easy way to generate negative articles.
So, the nucleus of this “iOS 9 crashing news” is a Reuters piece that mis-terms downloading failures due to massive network demand as “crashing.” If you see this “news” elsewhere, check to see if it’s based on this Reuters article. For example:
Echo Chamber articles based on this Reuters article:
• The Express
• Umbergizmo
• The Bristol Post
• Newsmax
• Jakarta GlobeNext, there’ll be an article from some hack mentioning how many articles are reporting this “issue.” One source, Reuters, and many reprints/rewrites.
If some sound, factual evidence is presented, or Apple affirms, then there is an issue. If not, what was the impetus for this article, Reuters?
Significant numbers have upgraded but also significant numbers are having problems. From the article it sounds like it could be 50/50. What tosh.
50/50? Please… 🙂 There are hundreds of millions of (more than half-a-BILLION) iPhones, iPads, and iPod touches in active use that can upgrade to iOS 9. Use common sense. If even ONE PERCENT of them had actual issues, there would be lines to the Genius Bar going out the door at every Apple Store, and Apple’s tech support system would have melted down. (For the math-challenged, one percent of 100 million is one million.)
Er yes, my comment was that they refer to significant numbers in both instances, but they cite no actual figures to make it seem like it’s a big problem, which is clearly isn’t. Hence why I said it was tosh.
So, I’m agreeing with you. 🙂 (And I’ve never seen “tosh” before.)
No problems here. Couldn’t have been easier or quicker. Mark me down in the Satisfied column.
My iPhone 6 went well. The iPad glitched : “Incorrect response from iPad” but the upload and refresh went as planned. So i am cool. Trying iPhone 5 today.
Our iPhone 5 and 4s went fine, but my iPad Air freezed while rebooting. I had to force-shut it down, restarted and luckily it had no problems whatsoever then.
I also got the ‘Software Update Failed’ message numerous times, but it wasn’t a surprise since I tried downloading the update within hours of it being available. Massive traffic was to be expected. It happens each time there’s a major update, but at least we get updates for our iPhones.
I updated an iP4S, iPad2 with no problems. iP5S though had numerous error msg until finally it passed. Anything to do with 64 bit A-proc?? (I have for ex one app – JRiver remote – that crashes on iOS 9 in combo with 64 bit, works fine on iOS 32 bit. This problem is certified from support)
Sounds like it’s Android users downloading the ‘switch to iOS’ app from Google Play and then being “dumb”-founded when iOS9 won’t upload to their Android device!!
I still can’t open Podcasts on my 6+. Hoping 9.01 comes out soon and fixes it. Love everything else about the update.
There is always a chance of an update failing to keep all bits straight if it has a glitch in the data stream during the upgrade download.
I’ve seen it on iOS and OS X.
It is safest to download iOS on a Mac and then use the Thunderbolt cable to do the iPhone upgrade.
That’s the way I did my ip6+ and iPad Air 2. Both seem to be working well. But the 6+ is a little buggy. Occasional freezes and incompatible app surprises (like the MDN app).😕
I wish the MDN app was split screen compatible.😖
Updated through iTunes with NO problems…..
OTA wireless didn’t complete process………..
My only serious problem was a dead iPhone 6+ from a very early update attempt that I couldn’t revive for two hours until I hooked it by USB to my Retina MBP.
Writing this with that phone.
Curious about Thunderbolt to Lightning cable.
I updated 4 iPhones and 5 iPads. Unfortunately my daughters iPad mini (gen 2) did not upgrade and somehow became corrupted (kept freezing at the slide to upgrade screen after rebooting during install). Even a restore/upgrade/recovery with iTunes didn’t work. I had to restore to factory default and let her install all her apps, etc. Sadly that meant she lost many of her videos she created (I should have copied them off to the Mac!). It was a long, frustrating evening. Can’t explain what happened. The upgrade went fine on the others though. We all love iOS 9 so far!
Always back up your data once a week………………….sorry for your loss…….been there, done that….
Everybody has their “wish I backed it up moment”.
Your daughter just had hers.
She maybe able to recover her videos from friends who downloaded them.
Good luck…..
Ya, that’s the thing. All devices were backed up prior to upgrade. The issue with hers was that the install corrupted and the restore/recovery would not let me ‘go back’ to 8.4.1. Instead it would automatically ‘slide to upgrade’ each time after attempting to recover/restore. Once iOS 9 was on the iPad it would not let me roll it back. The ‘Slide to upgrade’ screen would freeze each time. Still, you’re right in that I should have copied her videos to the Mac (via Photos).
There are likely more than half-a-BILLION iPhones (4S and later) in active use that can upgrade to iOS 9, and that does not even include iPad (2 and later) and iPod touch (current and previous). Any micro-minuscule percentage of users with an issue related to upgrading is going to result in “social media” being “awash” with reports of problems.
If ONLY 100 million of those users have upgraded so far, and JUST one-hundredth of one percent (0.0001) experienced a problem, that is 10,000. Plus any “fakers.” That would be more than enough for the media alarmists to declare “disaster.” This is the cost of Apple having such a HUGE customer base, doing the same thing (upgrading to iOS 9 in this case) all at once. Even something tiny (approaching zero) can affect a large (absolute) number of customers.
I have one of the lowliest of supported devices, a 16GB (A5) iPod touch. I upgraded it yesterday, with no problem. I started the process and went for a run; it was done by the time I got back and looked at it again. It seems to work well; it tries gallantly to keep up when streaming Apple Music in the background, while actively surfing articles in News. 🙂
I’m still waiting for the iOS9 update to finish downloading.
Darn dial-up.
I’m imagining connecting an iPhone to an old “high-speed” 2400-baud modem, and hearing that screech. 🙂 Hilarious.
No, kidding. I, for one, do not miss that sound!
Clearly you have no business posting on the Interwebs – it is a logic-free zone.
Tried once and got aa failed due to server overload I suspect. Yesterday AM worked perfectly. Anyone with actual problems probably failed to back up to iTunes so they had a iOS 8.4 bailout to wait until any suspected issues are resolved. I never go all in on day 1 for anything.
Updated my old iPhone 4S Thursday morning and my iPad Air 2 in the afternoon; the 4S took longer than expected to install but finished and no apparent problems, though I haven’t played with it much. My iPhone 5 I’m holding off updating until I have more free time.
Updated ota tethered to my iPad on my 6 at launch, then later in the evening (read prime time west coast) updated an air2, ipad3 and ipad2 all ota on wifi with no issues other than speed of download.
My only issue ever was remembering my convoluted Apple ID password. Based on trolls that would be a fail for Apple to allow me to not remember my password.
Updated my iPhone 6+, the workout data in the Activity went missing, a restore from an encrypted backup failed to restore the data. Also iTunes playlists were trashed, about 30 of them. Tech support was no help, problems still unresolved. 🖖😀⌚️
No crashes her, yet.
After the update and then backing up the update, I had some glitches in which the “touch” to buttons in address book/contacts did not respond, along with another app. Seemed to be the “touch” response screen more than anything else.
I shut the iPhone 6 off and re-started it. It has been working fine since.
No problems (yet).
Very smooth upgrade so far.
I have a family member who reported that it bricked his iPhone. But apparently he also sent a message to his wife about it, who was reporting it to us. So… I haven’t had a chance to determine what really happened yet.
Mine? Smooth as silk. And yes, Wi-Fi Assist is *on* by default, so I’m sending instructions to everyone on how to turn it off. We have major data usage problems about every 3 months as it is.
(If anyone here cares, it is Settings/Cellular/Wi-Fi Assist down at the bottom. Great feature if you *aren’t* concerned about data usage, but I still see trouble on the horizon for Apple because of it.)
So, some people are having update problems? So what? Well, that happens to all software everywhere. While I am a 100% Apple person, some of my friends are MS folks. They have all updated to Win10. Most worked fine, but one or two had problems. One had a data interrupt during the update process. Another found that their hard drive was slowly dying and the update just brought it to the front. So what? All, it proves is that no software or device is perfect. We can all go back to bed now and sleep peacefully. Click bait can be ignored.
Tim “Apple Ballmer” Cook’s Apple keeps on dropping the ball. Eventually the board will recognize the damage Tim Cook has done to Apple’s reputation, by that point it will be impossible to repair the damage. Apple is the new Microsoft.
I had that Internet traffic issue but continued on and successfully updated four iPhones and two iPads on the first day iOS9 was available. It is amazing that Apple’s servers can handle millions of major updates at once successfully.
I updated my iPhone 6+ (128 GB) the other day and have had a persistent problem with Safari crashing on startup — even starting up to a simple, basic web site that has nothing going on. It’s annoying enough that I might restore to my iOS 8.4 back up to iTunes.
I upgraded my 6,5s, 5, and ipad2 without issues..sort of. My wife’s 5s got the “update failed” message. Screen lock was set to 2 minutes. I set to never, and then it updated without issue. Maybe there is a “bug” with the update failing if the phone locks during the download? Even if so..I love how the trolls jump on this crap. Pathetic.
4 devices updated. Not a problem. Working just dandy
My iPad Air 2, iPad Air, iPad mini, iPhone 5’s all upgraded fine. But my iPad 2 got bricked. No matter what I do, it wouldn’t work. so I had to downgrade it back to ios8.4.1. Sucks. I’ll just have to leave the iPad 2 as is.
I don’t know about crashes but the three fingers screen zoom is not working well with some apps.
Have you shut it down and re-started after this issue? I had some “touch” problems also. But upon shut down and re-start after an hours use, the “touch” problems went away.