“It’s been an interesting and confusing day,” Jim Dalrymple reports for The Loop. “I arrived at Apple this morning to talk to them about my issues with Apple Music and to hopefully fix my problems. The good news is that I have about 99 percent of my music back.”
“Let’s get the easy stuff out of the way. The missing and duplicate song issues that we’ve all seen in Apple Music are being fixed shortly,” Dalrymple reports. “They are certainly aware of what’s been going on, I can assure you.”
“I have the iTunes Match service that I pay for separately, and Apple Music, both of which use iCloud Music Library. There is really no way to get away from them if you want to use the latest and greatest from Apple,” Dalrymple reports. “I’ll admit, I’m still trying to get my head around how this works.”
Much more in the full article here.
MacDailyNews Take: Excellent news (mostly).
That Jim worked with Apple directly and is still confused speaks volumes about the gnarled ball of confusion that is the current state of iTunes, Apple Music, iTunes Match, iTunes in the Cloud, iCloud Music Library, and whatever else freakin’ music/cloud-related “services” Apple offers.
Apple, in the interest of customer satisfaction, not to mention sound media relations (pun intended), ought to buy Jim the complete Ozzy library in order to completely restore his music collection.
Lastly: Always back up your data.
Jim Dalrymple: Apple Music is a nightmare, and I’m done with it – July 23, 2015
Jim Dalrymple on Apple Music: ‘I’m damned impressed’ – June 30, 2015