iCloud is a major weakness: Will Apple ever fix it?

“Those who are interested in the state of Apple as a company will know that online services are not its forte,” Max Slater-Robins writes for TechRadar.

“The primary problem with iCloud is that it doesn’t ‘just work’ and this creates problems for Apple’s overall image,” Slater-Robins writes. “Each failure on Apple’s part detracts from its credibility and image, eroding the loyalty of its customer base and damaging Cupertino’s reputation in terms of reliability.”

Slater-Robins writes, “Apple still has a chance to fix the damage that its tardiness is causing – it is unlikely that consumers are going to boycott iPhones on a large-scale because iMessage occasionally goes down – but each little incident chips away at the company’s credibility.”

Read more in the full article here.

41 Comments

  1. If you guys were to focus on the salient points, and not nerdvana minutiae, you’d have read that first sentence:

    ““Each failure on Apple’s part detracts from its credibility and image, eroding the loyalty of its customer base and damaging Cupertino’s reputation in terms of reliability.”

    … and he’s spot on about that – and there have been far too many avoidable failures from Apple over the past 3 years, and so far they are increasing. It’s really just a matter of adequate QC, which is being done improperly.

    1. So, if you apologists (and that includes MDN) could maybe pipe down and take a long, hard look at what’s going on, you’d see that all’s not well in Cupertino.

      Someone else said it well by pointing out that “while the balance sheet on Apple’s trust account is far from bankrupt, the balance is trending in the wrong direction” (paraphrased)

  2. Icloud is apples weakest link ..
    Its idiosyncratic for no good reason and extreamly limiting .. Not just for syncs but file managemnet and overall orginization of things .
    It makes couple things smooth and transparent at the cost of messing up way more!
    Its a half backed idea..
    Needs some fundimental rethinking .
    Apple software all together need some seriouse attention !
    Those who deny it are in denial themselves !

    Ok as always .. Im ready.. Go ahead ..SHOOT !

  3. iCloud never got hacked. Only people with silly weak passwords which were easily guessed. The servers were never compromised. iMessage may go down once and a while but I have not seen much problems from it. And all companies not just Apple have services go down occasionally. So this guy’s article is full of it. Next.

    1. Good question. I’ve had many iDevices, spent lots o’ dough, but still get only that one 5GB slice. Seems they out to give some amount per active device. Take one slice away when a device is reset.

  4. iCloud as it is is a JOKE! A company with money to burn can’t get it right? Dropbox (though I am not necessarily comparing the two) came out of nowhere and did exactly what it said it would. Apple needs to FOCUS, not on staying the richest company but on making the best products and the best customer experience. I am not saying I could do better, but Apple needs to act before it resembles MS too much…..

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