Apple security rules leave inherited iPad useless, sons claim

“A man whose mother bequeathed her iPad to her family in her will says Apple’s security rules are too restrictive,” Natalie Donovan and Kevin Core report for The Beeb. “Josh Grant, 26, from London, told BBC Radio 4’s You & Yours his mother bought the tablet during her cancer treatment. Since her death, they have been unable to unlock the device, despite providing Apple with copies of her will, death certificate and solicitor’s letter.”

“Anthea Grant bought the tablet two years ago when she had her first cancer diagnosis, using it mainly for games and for video calling to keep in touch with her sons,” Donovan and Core report. “In her will she indicated that her estate was to be split between her five boys, and the brothers decided the eldest son Patrick should have the iPad.”

“After her death, they discovered they did not know her Apple ID and password, but were asked to provide written consent for the device to be unlocked,” Donovan and Core report. “Mr Grant said: ‘We obviously couldn’t get written permission because mum had died. So my brother has been back and forth with Apple, they’re asking for some kind of proof that he can have the iPad. We’ve provided the death certificate, will and solicitor’s letter but it wasn’t enough. They’ve now asked for a court order to prove that mum was the owner of the iPad and the iTunes account. It’s going to have to go through our solicitor and he charges £200 an hour so it’s a bit of a false economy.'”

Read more in the full article here.

MacDailyNews Take:

Settings>General>Reset.

UPDATE: 3:42pm EST: Or…

1. Turn off the iPad.
2. Plug the iPad’s USB cable into computer only.
3. Hold down the iPad’s Home button as you connect the USB cable to it.
4. When the Connect to iTunes screen (USB cord pointing the iTunes symbol) displays, release the Home button.
5. iTunes should open and display a message such as: “iTunes has detected an iPad in recovery mode. You must restore this iPad before it can be used with iTunes.”
6. Use iTunes to restore iPad.

[Thanks to MacDailyNews Readers “Sheila Horseman” and “Marc” for the heads up.]

38 Comments

  1. We’ve got people here saying restore through iTunes, and we’ve got people saying no, since IOS7 if you use iCloud it’s a brick without the pass code. I’m curious what the real answer is here. I would have thought there might be legions of these stories about people losing their pass code if it was true, but who knows.

  2. (Global tech press) Boo hoo hoo! That big nasty bully Apple is being sooo mean to these pooorr widdle beweaved heirs! Boo hoo hoo hoo hoo!

    (Apple unlocks iPad)

    (Global tech press) Shocking scandal erupts as major Apple security breach exposed! Millions of Apple devices at risk worldwide!! Aieeee!!!!

  3. If it’s not activation locked just reset it.

    If it is it’s a brick. Security 101… Apple does not know your password. They can’t tell you what it is. They can reset it but that won’t help as the activation lock needs the password that was used to lock it not the current one. Apple should apologize for who ever implied they could do it.

    Note: if they just want to access her I cloud account. SHES DEAD AND SO IS HER ICLOUD ACCOUNT. It’s an agreement between her and Apple and does not survive her death. They have no legal rights to it.

  4. MDN: Your reset won’t work AT ALL if she had Find my iPad on. There is no resetting that without logging into iCloud and doing a remote wipe, which you can only do if you have the account login and the password.

    Just FYI. I had to do it before.

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