“If you are phone-shopping and wonder about the reliability of various brands, you are in luck. FixYa, a volunteer technical assistance Web site, has analyzed more than 720,000 support requests to come up with complaint-per-phone ratios, which the company said represent reliability,” Roy Furchgott reports for The New York Times.
“The study also showed what owners generally liked — and did not like — about their phones,” Furchgott reports. “The short answer is that iPhones were found to be by far the most reliable, almost three times more reliable than the second-place Samsung phones. Third was Nokia, followed by Motorola.”
Furchgott reports, “What iPhone owners liked was the simplicity — it was easy to guess how to use the phone’s main features. That was followed by the reliability of features like phone, data and text functions. And finally they liked the vast number of apps in the iTunes store.”
Read more in the full article here.
Apple iPhones 3 times more reliable than Samsung phones – February 23, 2013
Apple dominates smartphone OS satisfaction survey – January 18, 2013
J.D. Power: Apple ranks highest in smartphone customer satisfaction for 8th consecutive time – September 6, 2012
J.D. Power: Apple iPad ranks highest in tablet customer satisfaction – September 13, 2012