Class-action lawsuit accuses Apple of botching MobileMe to iCloud transition

“A new lawsuit accuses Apple of participating in ‘unfair, unlawful, deceptive, and misleading practices’ in promoting the simplicity and reliability of its iCloud service,” Neil Hughes reports for AppleInsider.

“The complaint was filed this week in U.S. District Court for the Northern District of California by plaintiff Danyelle Comer and discovered by AppleInsider. The filing expresses dissatisfaction with Apple’s transition from the paid MobileMe service to its successor, iCloud,” Hughes reports. “‘Throughout the migration, Apple failed to adequately ensure that features MobileMe users were paying for would be accessible, including access to their e-mail accounts for which customers pay additional fees,’ the complaint reads. ‘As a result, numerous MobileMe users suffered damage from the inability to access their individual accounts.'”

Hughes reports, “The lawsuit asserts that Apple ‘misrepresented’ its iCloud service in advertising it to customers. Specifically, it argues that paying MobileMe customers experienced ‘devastating consequences,’ and that Apple should have been better prepared for the transition.”

Read more in the full article here.

MacDailyNews Take:

Apple lawyer: “Your honor, even Paul Thurrott calls Apple’s iCloud the best consumer-oriented cloud computing service he’s ever seen.”

Judge: “Who the hell is Paul Thurrott?” After a long explanation from the Apple lawyer, the judge bangs down his gavel and proclaims, “Case closed!”

[Thanks to MacDailyNews Reader “Tom Paine” for the heads up.]

Related articles:
Apple CEO Cook: iCloud more than a mere product; it’s a strategy for the next decade – January 25, 2012
iCloud mail offline for some, Apple working to restore service ASAP – November 28, 2011
Thurrott reviews Apple iCloud: ‘Best consumer-oriented cloud computing service I’ve ever seen’ – November 28, 2011
Why iCloud will be one of the most important products for Steve Jobs’ legacy – October 28, 2011
iCloud transition off to a rocky start for some MobileMe, family users – October 17, 2011
WSJ reviews Apple iCloud: Worked without a hitch, plus it’s free – October 12, 2011
Apple’s iCloud storage and syncing service now available – October 12, 2011

31 Comments

  1. Paul Thurrott’s comments are 18 months ago when there was great promise for iCloud. Since then – nothing from Apple while multiple other cloud services are rockin’. Steve himself apologized for MobileMe at the launch of iCloud where he promised it would “just work” when answering his own question: “you guys are the ones that gave us MobileMe, why should we trust you now?” We’re still waiting – anyone in Cupertino listening?

  2. My personal experience, and the experience of EVERY friend and co-worker on MobileME was disastrous; Apple did a CRAP job of this, much of which has to do with amateurishly-awful backend database design and programming involving e-mail addresses and Apple IDs. They screwed it up, then they screwed it up some more, THEN they made it even worse. Hopelessly clueless.

  3. Geez! I had a lousy time transitioning from MobileMe to iCloud. But it was all just ‘Version 1.0 Syndrome’ stuff, entirely typical.

    Was the messy transition worth a lawsuit? NO FRICKIN’ WAY! Poor baby users go ‘WHA WHA!’ and wet their diapers. Deal with it! This is the state of the art, like it or not!

  4. I’ve been a .mac/mobile me/icloud customer since the first day that .mac was introduced. Like many, I experienced challenges during the first couple go weeks of the mobile me transition but have had no other problems. If you read the information provided at the announcement of the iCloud services you knew what to expect and a year to get ready. If you needed a specific service that was being dropped you had plenty of time to look for alternative solutions. I fail to see how Apple has done anything less than their duty in supporting us, the users.

  5. Let me state from the beginning I love Apple, but Apple products aren’t perfect. It amazes me that any time someone voices legitimate criticism about any Apple product, they’re immediately labeled an “Apple Hater.” This said, I take issue with those who claim that switching to iCloud has been a smooth and trouble free experience. I have an original MacBook Pro, running Snow Leopard 10.6.8. While my transition to iCloud went smoothly, the transition from MobileMe – with which I “never” had any issues or problems – to iCloud was and has been less than enjoyable. Why? Very simple, I now have to log onto the Internet to access iCloud to use e-mail that has next to no functionality other than sending and receiving. iCloud e-mail use on my MacBook Pro has been reduced to an e-mail service reminiscent of the mid-1980s. For those of you who want to “poo-poo” those of us who have had less than pleasant experiences with the iCloud transition, remember that not everyone will experience the same quality of service based on a number of factors, such as model of Mac, operating system, and so on. There is no perfect world, and this includes Apple.

  6. Yes the migration was a bit complicated/confusing ( for me). Yes some features changed or would be come obsolete. I managed to get through it with little to no real problem. My world didn’t collapse. I got my emeails, and sent them too. One thing I did rememeber was when my mobileme was about to cancel, because of the migration, Apple had extended new paid services to me as an option to enjoy, free of charge for a whole year ( i think a whole year longer… whatever the duration was it was past my account expiration date and the fact that the value was more then a yearly membership floored me because I wasnt expecting , demanding, or hoping for such a great present by Apple). I wish I remember better what all I got, but these loosers got the same I am sure, but are so busy crying how the world owes them. No one owes anyone anything! No email provider owes you emails. Its electronic, anything can cause a problem and no isp or email provider is at fault.
    Apple should start suing people who pull this kind of shit for being a nuissance, and for costing Apple in legal fees.
    If Apple is hell-bent on making such huge changes ( mobileme->iCloud… there is a good reason, and I, Joe Le Consumeur, don’t need to know why… I trust Apple to know its a good thing.)

  7. I’m starting to think that all these really RETARED and IQ FREE law suits are submitted by Apple haters to irritate Apple and groups dedicated to cause irritation for Apple probably Google and Samsung employees. Maybe even sponsored secretly by those companies. Because otherwise how can these stupid suits about the smalles thing always be filed. Who in their right mind would put energy and money into suits like this, against any company…? It boggles my mind.

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