Verizon pushing Microsoft Windows Phones over Apple iPhone?

“Evidence is mounting that Verizon may be pushing Windows Phones over iPhones to customers not sure on which smartphone handset to purchase,” Mark Reschke reports for T-GAAP. “Whether these are isolated incidents at a few stores, or a nationwide push by Microsoft to force their way into the smartphone war is not yet clear.”

“Microsoft attempting to inject themselves into markets they completely missed or believe is critical to the company is nothing new for the Redmond giant,” Reschke reports. “The likely game this go around is to spiff local Verizon representatives with per-handset bonus cash or via weekly/monthly sales totals.”

Reschke reports, “One T-GAAP-er just told us they went seeking a smartphone and were leaning towards an iPhone. The Verizon representatives highly suggested she should get a Windows phone instead. When the customer (she) decided upon an iPhone and wanted to know the difference between the iPhone 4 and 4S, the sales person became rude, rolled her eyes, and simply went through the motions to sell the phone.”

Read more in the full article here.

MacDailyNews Take: If true, Apple would be wise to nip this in the bud as this has “Sears,” written all over it. (As in, salespeople from Sears et al. for years pushed shitty Windows PCs over superior Macs – which they neglected and often never even turned on – in order to cash in bribes (spiffs) paid by Windows PC makers.)

Has anyone else witnessed Verizon Wireless salespeople pushing Windows Phone or other phones over Apple iPhones?

Related articles:
Nokia paying AT&T up to $25 million for exclusive employee use of Lumia 900 Windows Phone – March 23, 2012
You want back into the Mac market? Apologize to Mac users first – September 4, 2006

96 Comments

  1. I wouldn’t buy into this conspiracy theory. If this was happening, we would have heard it from at least on Apple-fan employee. These are just geek salespersons who own Android phones themselves because they just hate Apple. Probably because iPhones are so easy to use and people won’t have to beg them to explain why those new apps won’t work on their phone that is only one year old.

  2. I live where only Verizon has enough signal strength to work reliably. I had to wait for the iPhone long after most had the pleasure of using it. Of course, I bought at the beginning of the Verizon stage of iPhone availability and that being said, there was no wavering on the sales clerk’s pitch. That being said, I would bet on pushing the newest phone, on the manufacturers part or pushing the least subsidized phone, on the carriers part.

  3. Mixed feelings here. Honestly can’t believe that people actually listen to “experts” when it is so easy to do your own research and become your own expert.
    Either way its your responsibility…………so…………?

  4. I’ve overheard more than once and in mulitple stores, sales people upselling Android phones on the notion “you have to pay for IPhone apps, whereas Android apps are free”.

    1. It is basic human nature: say ANYTHING to nudge the customer to that which you get a higher commission on.

      I’ve often asked Salespeople what the difference is in their commissions between product A vs B. They’ll of course deny that there’s any difference .. but their rhetoric for Brand A vs B often softens quite surprisingly.

      This one doesn’t need any bad MS conspiracy theory – – it is sure to just come down to the localized profit motivations. There’s no doubt that VZW must send out messages to its retail stores about which products to push…based on the profit that VZW will make on them, because that’s what all businesses do, from WalMart to Ford.

      -hh

  5. I haven’t experienced this personally, but know of several people who got this treatment only with Android handsets. One person I know was haggled for 45 minutes from a V sales associate because she wanted an iPhone and they were trying to convince her to buy a Droid. I warned my mother in law when she started smartphone shopping that they would push and push and push her to buy an Android, and would even try to scare her into buying one, event old her exactly what they would say. Sure enough, she walked home with an Android and told me all the things they told her to spook her out of the iPhone; same stuff I told her they would say. It’s a joke. The reality is that they make more off the Android and Windows phones than the iPhone, so they are always going to push the product that gets them, the sales associate, more sales to their name. The stores are a mess to go into. When I bought my Blackberry, I was in there over and hour. When I upgraded to my iPhone, I just called the corporate line and was done in 15 minutes tops. I stuck w/ V since ’07 when the original iPhone launched, said I would wait until it landed at V, however, if they muck this up and for whatever odd reason get their iPhone contract pulled… I WILL leave Verizon.

  6. I know of at least 5 people who I have convinced to buy iPhones. They generally had older phones and were outside of their contracts. I simply point out that the iPhone has more uses, costs about the same as their current plans and why continue to pay for the old plan. Never pushy, just say why it is the best phone out there.
    I think one of the reasons the store clerks push other phones is that the iPhone sells itself. Their ego drives them to try and convince customers to change their mind.
    Never bought an iPhone from the cell phone company so I have not experienced their selling tactics. The Apple store is so much easier. In and out in 10 mins.

  7. You only have to go to their website. There’s lots of stuff featured in the slide show at the top. All Android. They’re pushing free phones. There is a area in the lower left to get information on the iPhone 4s, but the iPhone is seldom prominently featured on either Verizon’s or AT&Ts site.

    AT&t is pushing the new Nokia Windows phone also.

  8. AT&T does not give their sales people any commission on an iPhone. One because it sells itself and two the subsidy they pay is so high. Therefore they will push Android phones to make money.

    It isn’t surprising that Verizon is doing something similar with Windows. Hopefully Windows doesn’t have the fragmentation Android does. Once I explain that about Android and explain the resale value of the iPhone that convinces almost everyone to go with Apple.

    Bottom line never trust a salesman that works for commission. Do your homework and understand what you are buying. But with how many people there still are to upgrade to smartphones plenty will still be influenced in what makes the most for the salesman and isn’t the best for the buyer.

    1. “… Bottom line never trust a salesman that works for commission. Do your homework and understand what you are buying.”

      This is great advice for almost everything – not just buying tech.

  9. I can easily believe this. When I went into my local Verizon store a month ago to buy an iPhone 4s, the sales guy asked me no fewer than three times if I’d be willing to consider one of the other phones. I just kept saying Nope – Nope – Nope – but he seemed unusually slow at getting the message.

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