The social media market is primed for a new player that allows users to connect with friends, according to the 2011 American Customer Satisfaction Index (ACSI) E-Business Report, produced in partnership with customer experience analytics firm ForeSee Results. Despite a small improvement this year, Facebook (+3% to 66) is the lowest-scoring site, not only in the social media category, but of all measured companies in this report. The survey was conducted last month, before the widespread introduction of Facebook’s biggest competitor, Google+, but Facebook’s low score indicates that Google+ could easily pounce and gain market share if they can provide a superior customer experience.
“We don’t know yet how Google+ will fare, but what we do know is that Google is one of the highest-scoring companies in the ACSI and Facebook is one of the lowest,” said Larry Freed, president and CEO of ForeSee Results, in the press release. “An existing dominance of market share like Facebook has is no longer a safety net for a company that is not providing a superior customer experience.”
Facebook is just one story emerging from today’s report. The ACSI E-Business Report covers three categories of e-business: social media, portals and search engines, and online news. This is the twelfth annual report of its kind, allowing companies and analysts to track the performance of these organizations over time by a critical metric: customer satisfaction.
Social Media
Wikipedia (+1% to 78) takes the top spot, while YouTube (+1% to 74) comes in a distant second. Myspace drops from this year’s Index because there were not enough users to create a statistically significant sample. Overall, social media is one of the lowest-scoring industries measured by the ACSI—only airlines, newspapers, and subscription television services score lower.
Search Engines and Portals
Google leads the search engine and portals category (up 4% to 83), but Bing follows closely, jumping an impressive 7% in one year to 82. Anything over 80 is generally considered an excellent score. Bing has grown in market share over the last year and makes up roughly 17% of the search engine market, up from 9% last year.
“While Google+ is the challenger to Facebook’s established dominance in the social media sphere, in the search engine wars, Google is king and Bing is hoping to be a contender,” added Freed. “Last year, Google’s customer satisfaction score was three points higher than Bing’s. This year, that gap narrows to one point. Bing is showing it can challenge Google in terms of revenue, market share, and the customer experience.”
News Websites
FOXNews.com (82) has a strong lead on the news and information category and is five points ahead of the next highest-scoring site, ABCNews.com (+3% to 77). HuffingtonPost.com (69) debuts at the bottom of the industry. Satisfaction with NYTimes.com drops 4% this year to 73. The study was conducted during the same time the site began to implement their metered paywall, but it remains to be seen whether satisfaction will rebound as customers adjust to the new business model.
“E-business is still relatively immature in many ways, often more interested in technology than in satisfying customers,” said Claes Fornell, founder of the ACSI and author of The Satisfied Customer, in the press release. “As competition gets tougher, this is likely to change, and the successful companies are going to have powerful cause-and-effect customer satisfaction measurement systems. The losers will be the companies that underestimate the power of a dissatisfied customer and fail to upgrade their current measurement systems.”
For more analysis and complete historical scores, visit www.ForeSeeResults.com or www.theacsi.org.
Source: The American Customer Satisfaction Index
Fair & Balanced.
Just like another Murdock’s asset, News of The World from UK?
… the Google news site. As does my wife. As do many of the people I know. It isn’t like they are not aware of Google, they rank high in Search Engines and in Social. Perhaps they are not mentioned in “News” because they don’t invent the majority of their content? The Fox voters have an axe to grind … I believe. I could be wrong.
Obama’s approval rating this month is 46% with 48% of voters disapproving of him. Independents split against him by a 44/49 margin, and 16% of Democrats are unhappy with the job he’s doing while only 10% of Republicans give him good marks.
Obama’s numbers are worse than they appear to be on the surface. The vast majority of the undecideds in all of these match ups disapprove of the job Obama’s doing but aren’t committing to a candidate yet while they wait to see how the Republican field shakes out. For instance if you allocate the undecides based on their approval/disapprove of Obama, Romney would lead 52-48.
“There’s a very good chance Barack Obama would lose if he had to stand for reelection today,” said Dean Debnam, President of Public Policy Polling. “This is his worst poll standing in a long time and he really needs the economy to start turning around.”
Click to access PPP_Release_National_720925.pdf
July 21, 2011: JOBLESS JUMPS AGAIN, RISES TO 418,000; 15TH STRAIGHT WEEK ABOVE 400K
http://www.reuters.com/article/2011/07/21/us-usa-economy-idUSTRE7662I420110721
Repeat after me: “this report seems fair and balanced”
FOXNews is a pile of ordure. Do people really believe the crap they publish?
=:~)
Fox is not a news site, it is entertainment for the evolution-challenged, the greediest of capitalists, and bigots, sexists, and right-wing religious fanatics of all races, colors, and creeds. And if it is popular, well, Microsoft is still no. 1 and “popular music” is usually the worst crap out there.
But why not keep Fox news, Rush Limbaugh, and democrat-bashing separate from MDN? It’s a lose-lose situation for most of us- unless the goal is to emulate Dvorak’s shameless hit-mongering or drive away Apple fans who lean more to the left. It’s really stupid and unnecessary to do so- what’s the payoff? No one’s going to convert anyone here- just stifle this nonsense.
Wow, getting the facts really hurts. If the rest of the public got the facts instead of blaming others, maybe we would have a population that would make wiser decisions. Thankfully we have an OBJECTIVE news source instead of others on the LEFT.
you fail because in your brain it’s 1=2. The fabled enemy of “their side” has a position that means “your side” has a better position so you give up logic, intelligence, and critical thinking and sink with your ship to spite some enemy created by people in power that control your mind.
congrats patsy.
yeah right. you liberals try to pretend that you’re not the communists that you are. we don’t buy it. we don’t like you. we will stop you. we actually hate you. the silent majority is for individual responsibility, freedom, capitalism, the constitution of the US, happiness, private property, keeping the vast majority of your hard earned money, ultra small government, strong military, keeping the definition of marriage what it is – between a man and a woman. There are more but any true american knows what they are. You communists won’t ever stop until you have absolute power and control over everything imaginable. You’re crazy, sick, people.
GREAT POST ED!
You are so funny little man!
Wow! Hey Ed, I hear that wearing a hat made out of tin foil will help keep those liberals from controlling everything. That way they won’t be able to get to you! They can’t silence the truth!!! It’s up to you to fight them, YOU MUST TELL EVERYONE!!! “THEY’RE COMING TO GET YOU… WHY WON’T YOU PEOPLE LISTEN!!! ONCE THE COMMUNIST OVERLORDS TAKE OVER. THEY’RE GOING TO MAKE US MARRY GAY PEOPLE!!! WAKE UP SHEEPLE, WAKE UP!!! THEY’RE EVERYWHERE!!! OUT TO GET US!!! MUST FIGHT!!! COMMUNIST!! GAYS!!! GOVERNMENT!!! MUSLIMS!!! SECURE THE BORDERS!!! I’M NOT THE ONE WHOSE CRAZY, YOUR CRAZY!!! CRAAAAAZZYYY!! AAAHHH!!!!”
Keep telling yourselves that you sheeple democrat-statists. It’s exactly what is happening. Every heard of a great book called The Law written by Frederic Bastiat?? Spectacular starting point for you brain dead liberals.
Would that be the same Bastiat that gave us the “The Broken-Window Fallacy” named after his flawed logic?
Willy, have you ever heard of that great book Elementary Logic by Willard Van Orman Quine? It’s a spectacular starting point for you to start developing some capacity for independent critical thinking.
The Law, what a great book. So true then, so true now. Liberals are horrific, evil people. Don’t let them fool you.
Not even close to paranoid. Open your eyes and brain, the liberals are trying to destroy and take over everything, everything.
http://en.wikipedia.org/wiki/Paranoid
Did anyone hear the spin they put on the Murdoch scandal? They had one of the ‘experts’ on saying that the story is being over-blown and it’s just like Citibank and the other companies that got hacked (right, except this story is about someone – i.e. the news – actually doing the hacking, not about getting hacked). The expert said that the bigger issue that everyone is avoiding is internet security. It was awesome to hear. They stopped short of calling it a liberal witch hunt, but it was close.
The Murdoch thing is just being blown out of proportion IMO.
No, I’m not saying it was ok to “hack” the voicemails…
But to say Murdoch knew/ordered it? Unless some proof comes out, I highly doubt any will, I think shutting down the paper and those that are directly involved being arrested is about as far as it will go.
The “hacking” of the voicemail is kind of a joke honestly… All they did was try the DEFAULT passcodes… Which in the UK are 0000 or 1234. No joke they are…
Is it wrong? Yes… Not defending that.
But I don’t think murdoch had direct input in the “hacking” I bet it was just stupid reporters trying to one-up the reporter in the cubicle down the hall.
He may not have given a direct order, but he had to be aware that it was a common practice at NOW et al, so his tacit consent allowed them to do it. Also he is directly responsible creating the for the culture that lead to it.
If an army platoon, from the Lieutenant down to the NCOs and grunts were to be caught in a scandal on the level of this one, you can be damn sure that the General commanding the battalion would be replaced. Remember Capt. Owen Honors who was removed from command of the USS Enterprise (the real one) because of a series of questionable videos that were made on his watch.
>1% of his entire business and a tabloid at that. I doubt he really cared what they did. And maybe that’s a problem in and of itself, but I seriously doubt he had any idea what was going on.
It’s like when people sue schools for not stopping bullying because they are unable to babysit every student 100% of the time. Yes, the administration is ultimately responsible, but they had little hope of ever actually catching it in action.
It seems to me the responsible people have been caught. Two (I believe), are in jail and some top police have resigned. If I were English, I’d be so much more upset about the corruption of the police. I expect tabloids to do shady things, not the police department.
mm hmm.
patsy much?
Saying that he didn’t know is no longer a defense. We learned that plausible deniability is no longer a defense after enron. We changed some things after the enron scandel. Murdoch is at fault.
And by your logic, all news gathering organizations should have their corporate bosses prosecuted when there is illegal activity.
I’m sure when the NYT and the major networks see this precedent set, they will go back to their usual ‘protector of the little man’ mantra when they are involved in cases like this.
Many here are doing nothing more than directing their hate at a person rather than their anger at an event. So goes the passion of the uber-left.
So when does Obama go on trial for that failed gun running fiasco “Fast and Furious”, that Obama says he knew nothing about?! Obama is at fault AND a border agent was killed at the release of those guns. What’s that make the charge for Obama?… Murder in the third degree?
That’s not the only serious thing he should be tried for. The list is too long to believe. Where did Maobama get his CT social security from???? Look it up. Phony Social Security card.
Apple needs to redefine this market.
I’m not talking about Ping either.
Ping is worthless the way that it is.
My wife and I both use the same iTunes account (as most couples do), and we listen to polar opposit music.
A social network account needs to be separate from your iTunes account.
Fox News is #1, by far, in cable news TV ratings, too:
Live + Same Day Cable News Daily Ratings for July 19, 2011
Because they’re not shills for Leftists like all the rest of the lamestream media.
Because they’re shills for Rightists? Is it asking so much to just get NEWS? I can’t even read a story about customer satisfaction ratings for online services without some dipwad bringing Republicans and Democrats into this? Maybe if our own Congress (both sides) would actually DO something instead of the constant name-calling and finger-pointing we’d all be so busy planning comfy retirements and enjoying good health that we wouldn’t even need social media.
Well said.
you fail because in your brain it’s 1=2. The fabled enemy of “their side” has a position that means “your side” has a better position so you give up logic, intelligence, and critical thinking and sink with your ship to spite some enemy created by people in power that control your mind.
congrats patsy.
The only way reporting can be fair and balanced is when it supports the leftist point of view. In other words, you either echo ABC, CBS, NBC, CNN, MSNBC, CNBC, The New York Times, The LA Times, The Huffington Post, etc. and so on, or your reporting is just crap. This is very clear. FOX needs to get their poop together and tow the line. Fricking right wing scum.
Blah blah blah.
Just because something isn’t blatantly right-wing doesn’t mean it’s leftist.
Fox News devotees wouldn’t know in-depth, level-headed balanced journalism if it bit them in the ass.
Several years ago I quit watching the major news networks. FoxNews was blatantly slanted, and the other news networks seemed more interested in reporting crap that no one really cared about.
All I watch now is The Daily Show with Jon Stewart. He has taken to beating up on both the left and the right pretty equally (since there is so much these days both sides should get beaten up over).
Its a sad state of affairs when a self-proclaimed “fake news program” provides more fair and balanced reporting than the network whose tagline is “fair and balanced”…
Jon for President in 2012! 😉
Yes, The Daily Show is probably the most intelligent, balanced source of news on television, which is probably why Fox felt like it had to launch a smear campaign against John Stewart.
The main “problem” for Facebook is that Facebook is synonymous with social networking, and there are a number of aspects about social networking that many people (rightly) dislike. If G+ ever becomes as popular as Facebook, it too will receive low ratings.
All Xeroxes are copiers, but not all copiers are Xeroxes
I believe that FaceBook is largely disliked because of the constant privacy issues, and Zuckerberg is just such an easy figure to hate. Ironically I can’t think of a more scary place to put personal information than Google though.
Agreed – the only company more that’s more scary to give your personal information to than Facebook is Google. Twitter is the only major “social” service out there I’d trust to sign up with.
What the hell are you doing commenting on-topic!? Get back to political mudslinging or get off this board!
Stupid right wing media constantly harping on the national debt, the global financial crisis, the state of the economy, etc. I don’t want to hear that crap! Bunch of racists is what they are.
I want to know how great Michele Obama’s arms look in that new $5000 sleeveless skirt!
I can’t believe how WRONG you are, Thelonious!
Everyone know skirts don’t have sleeves. Only a dress can be sleeveless.
You are funny!
I love how the rest of the article is tossed out… OMG they mention fox news!!!!!
If Murdoch companies like Fox News Of The World have to break the law in order to further their noble conservative agenda, then so be it! Eventually they’ll realize they should just go for it and start actively shooting liberals. Serves ’em right! Also, they then get to rape their women.
Seriously man, you tell ’em. Gun toting right wing maniacs is what they are. Clearly this can easily be derived from the News of the World scandal. Deranged killers, all of ’em.
Bing, Ping, whatever. But, FOX News? Ca-Ching!
Anyone who thinks FOX News leans right is just someone so used to the leftist mentality that pervades the U.S.A.’s broken media that they see objectivity and down-the-middle reporting from a skewed perspective.
If you actually watched FOX News instead of having MSNBC tell you what to think about FOX News, you’d understand why it dominates online and on TV.
What strikes me the funniest is that “Liberals” over the last few decades have somehow been programmed to defend the government they used to protest against to the point of insisting on being taxed further up the wazoo to pay for wasteful, centralized, mismanaged crap “programs” that, at best, keep poor people poor for life and at worst, make bureaucrats rich, benefitting no needy citizens at all.
What always amazes me is that African Americans vote in lockstep to keep themselves in what is basically slavery (dependence on government handouts, food stamps, meager subsistence) rather than for the party that (a) freed them in the first place, and (b) wants to create a system where people who work for it can thrive and pursue happiness unshackled.
And scum like Sharpton and Jackson work like hell to keep “their people” chained to the plantation. It is despicable.
Classic, tried-and-true conservative debate strategy: Make your deluded point by producing so many layers of bullsh*t, based on such a deep catalog of bullsh*t premises and assumptions, that your argument becomes unassailable purely through the sheer amount of bullsh*t that would have to be deconstructed and refuted point by point.
If you’re incapable of refuting the truth, perhaps you should listen to it for once.
I have no desire to refute the truth, or to waste hours of time refuting what you wrote. Like I said, if you pile on the bullsh*t thick enough, as you do, then it becomes too time consuming.
I didn’t read the original post yet, but I’d be interested for you to point out just one or two assertions made that you think are bullshit.
OK, how about this part:
“Anyone who thinks FOX News leans right is just someone so used to the leftist mentality that pervades the U.S.A.’s broken media that they see objectivity and down-the-middle reporting from a skewed perspective. [FOX NEWS COULD NOT BE LESS “DOWN-THE-MIDDLE” OR OBJECTIVE]
If you actually watched FOX News instead of having MSNBC tell you what to think about FOX News, you’d understand why it dominates online and on TV. [I HAVE WATCED FOX NEWS AND DO NOT WATCH MSNBC – But I do understand why they are successful: Endless fear-mongering adrenalin fixes and pandering to the intellectually lazy]
What strikes me the funniest is that “Liberals” over the last few decades have somehow been programmed to defend the government they used to protest against [TENUOUS EXTRAPOLATION AT BEST] to the point of insisting on being taxed further up the wazoo [TAX RATES CURRENTLY LOWEST IN DECADES] to pay for wasteful, centralized, mismanaged [MEDICARE FAR MORE EFFICIENT THAN PRIVATE INSURANCE, FOR EX] crap “programs” that, at best, keep poor people poor for life and at worst, make bureaucrats rich [WHAT RICH BUREAUCRATS??], benefitting no needy citizens at all {MANY NEEDY (AND NOT SO NEEDY) CITIZENS BENEFIT FROM PROGRAMS SUCH AS MEDICAID, FOOD STAMPS, PELL GRANTS, MEDICARE AND SOCIAL SECURITY] .
What always amazes me is that African Americans vote in lockstep to keep themselves in what is basically slavery (dependence on government handouts, food stamps, meager subsistence) [WHEN OPPORTUNITIES ARE CONSTANTLY REDUCED FOR POOR PEOPLE BY CONSERVATIVE POLICIES, THOSE PROGRAMS PROVIDE SOME BASIC SAFETY NET] rather than for the party that (a) freed them in the first place [FORGET THE PARTY NAME, CONSERVATIVES WERE NOT THE ONES WHO WORKED TO END SLAVERY], and (b) wants to create a system where people who work for it can thrive and pursue happiness unshackled.[CONSERVATIVE POLICIES OF THE LAST SEVERAL DECADES HAVE INCREASED POVERTY, INCOME INEQUALITY AND UPWARD MOBILITY AND LED US INTO THE GREATEST RECESSION SINCE THE DEPRESSION]”
“But I do understand why they are successful: Endless fear-mongering adrenalin fixes and pandering to the intellectually lazy”
IF THIS IS WHY FIX IS A SUCCESS! WHY ISN’T OBAMA APPROVAL RATINGS 100%?
@Now now
Because while conservatives try to sabotage every single proposal that might lead to the extraordinarily rich ceding money to try to exit the shitpit you americans are in, having any president in power is as good as having none at all!
Well said. It always amazes me how many claim Fox is not real news or is right wing propaganda that have never really watched the channel. Brit Hume, O’Reilly, Shepard Smith, etc – these guys used to work for the lamestream media.
Does FoxNews have opinion shows? Sure. So do CNN and MSNBC. But, Fox’s news coverage until the opinion shows start is top knotch, low spin, and very professional.
In the end, the ratings and numbers speak for themselves. There’s no need to debate. But if you believe NBC, ABC, or CBS don’t have an agenda, you’re fooling yourself. Same for NPR.
I wouldn’t consider myself a liberal, just a normal middle of the road citizen. I like the government around to help keep society level, otherwise without a government, it’s just anarchy. I like government around to help control greed, pollution, and out of control capitalism (regulations are on your side to help prevent companies from taking advantage of you, in case you didn’t know. Unbridled capitalism would eat you up and spit you out if there were zero controls), But,… I also hate wasteful spending and high taxes, and would like control on how the government operates so that they can be regulated also. If most people were middle of the road, we could all vote sensibly and keep government on track.
Instead, what has happened is the paranoid conservatives have drawn a line in the sand, no compromise, no discussion, no critical thinking, everything is black and white, right or wrong, this side or that side, and either with us or against us. This forces all of the middle of the road people to be forced to a side, and since I’m not the paranoid type and thinks that government does serve a purpose, and also believes in freedom and liberty for all, even gay people, and the fact that I am also against pollution, I automatically end up on the other side and labeled a liberal since there is no middle ground for conservatives. This division also divides the politicians, they have to pick a side since there’s no middle ground anymore.
And now that you’ve divided the country, guess what happens, zero progress. Everyone just stands on their side of the line and yells at each other and creates roadblocks against anything moving forward. Thank you conservatives for dividing and fucking up this country.
Yeah, FOX has such great coverage of the Scandal. Here this is from AllThingsD a Rupert owned company.
“Jon Stewart on Rupert Murdoch, Wendi Deng, and The Pie. And, of Course, Fox News (Video).”
http://allthingsd.com/20110720/jon-stewart-on-rupert-murdoch-wendi-deng-and-the-pie-and-of-course-fox-news-video/
CLASSIC Repubtard BS the whole lot of em at FauxNews are so full of it.
“Bing is showing it can challenge Google in terms of revenue, market share, and the customer experience.”
Um, what? Isn’t this the same Bing resulting in Microsoft losing billions upon billions online?
Am I the only one wondering how any of this qualifies as Mac news? Stick with Mac relayed stuff and leave the politics out.
No you have company on this one. I just hate it when everyone starts ranting and raving about politics here. I just wish everyone would stay more focused on Apple News.
It wasn’t political until the wingnuts made it political.
Next Year, Middle America Will End the Madness
Like a replicating amoeba, America is pulling apart into two separate cultures. One is strongly committed to the birth of an even more robust, pro-growth, entrepreneurial capitalism. The other thinks Che Guevara and Karl Marx had important social insights relevant to America today, and wants to follow the path of Juan Peron’s Argentina, if not Hugo Chavez’s Venezuela. This is the stark choice facing the American people in 2012.
This is also why the vast majority of the American heartland feels more cultural affinity with the people of New Zealand and Australia than with the people of San Francisco and Seattle, at least as reflected by the majority of those two benighted cities. But the replicating amoeba analogy is not apt, because amoebas split into two equal new entities. What the American people are about to demonstrate in 2012 is that the heartland’s vision of a booming economy restoring America’s traditional world-leading prosperity and superpower might is shared by far more citizens than you might think, and that the long outdated socialist vision of the “progressive” American Left, for whom that traditional American prosperity and superpower status is a moral embarrassment, is fading into oblivion. – Peter Ferrara, American Spectator, July 20, 2011
Full article here.
First 2010, Then 2012.
Fail. It is probably not the strongest argument to hold Australia up as an example of conservative capitalism. We have socialised medicine and regulated banks here. We also have a fairly flat wage structure, government support for the disadvantaged and government mandated retirement savings. Tax rates are also higher than in the USA. Our conservative political party is even called the Liberal Party. The national ethos is that everyone deserves a “fair go”. (Of course, reality can differ from the ideal.)
See, this is exactly what I was talking about up above. This opinion piece is complete bullsh*t, referencing several bullsh*t assumptions that are taken as fact by intellectually lazy conservatives. This opinion piece will then be accepted as fact and used as basis for further idiotic and even more full-of-sh*t opinions. It’s a never-ending, self-reinforcing feedback loop of bullsh*t that is ever more detached from reality.
It’s great that Paul here points out the idiotic, absolutely at-odds-with-reality crap written about his own country. Not that it will make any difference to the weak-minded who have already absorbed the sentiment and will regurgitate it at some future date to the stunned disbelief of anyone within earshot who values reason, critical thinking and intellectual consistency.
Fox news has the highest percentage of viewers 17%. All he others are less than that. But collectively all the other moderate and liberal news channels make up 83% of viewers.
So Fox is like the Apple iPhone and Google’s Android is a success because it is in many manufacturers multiple models?!… There… made my political rant in the confine of keeping it Apple related. That should please everyone!
Of course my loony tunes friends on the left here will have to think long and hard about that concept. The iPhone (Fox News) is so successful in spite of Google’s Android being on so many models (MSNBC, CNN, ABC, NBC, CBS, PBS…)
Apple iPhone is like Fox News… Jim Jones brew needed for a bunch of severely depressed MDN readers coming up…
What the F, Zuck?? Awesome announcement?? What the hell are you guys working on?~
Agree. NYT is a lib feces rag I wipe my ass with.
IMHO one of the big reasons why FOX News is popular is because they treat news like sports. I was raised in a conservative family that considered world news very important, not sports. While I was in the Navy when we would be watching some mindless TV shipmates would ask if they could put on “the news”; I would say yes. To my disapoitment it would be ESPN news. I realized that is all they wanted to know about. Then 9/11 came and people started being interested world events. FOX, at that time, was the only news that had the look and feel of sports news. This is the format people understood. If a more liberal news source would have treated the news like there are only two sides to a story, and one has to win or loose, no compermize (like sports) then the US would be more left.
Yes FOX and ABC are more right wing. CNN and NPR is more left wing. NBC is a toss up now with Comcast in control. However if you think any of these are extreme WAKE UP. There are media outlets that real extremes on both sides; they give thought provoking idea and report on news that the big networks won’t touch.