Jeff Bertolucci reports for PCWorld, “Each year we survey thousands of our readers to find out which hardware manufacturers have the best–and worst–product reliability and customer service and support. This year’s response was unprecedented: 79,000 of you rated the tech products you use. With such a large pool of survey data, we learned a great deal about the companies that make laptops, desktops, smartphones, HDTVs, cameras, and printers.”
“Apple once again smoked the competition in the desktop, notebook, and smartphone categories, winning high praise from customers in all reliability and service categories,” Bertolucci reports. “The Macintosh and iPhone maker did so well that virtually all its scores were above average.”
“Can Apple do no wrong? Indeed, 2010 was a remarkable year for the world’s highest-valued tech company. In addition to unveiling the iPad, a touchscreen tablet that launched a new genre of mobile computing devices, Apple enjoyed record sales and profits,” Bertolucci reports. “And now it’s won the trifecta by smoking the competition in our reader poll.”
Bertolucci reports, “IDC computer analyst Bob O’Donnell attributes Apple’s popularity to the company’s stylish, well-made computers and its easy-to-use operating system. ‘It’s a combination of having high-quality hardware–you pay a premium for it–and a software experience that’s more straightforward,’ he says. ‘And if you have fewer questions, you typically have fewer problems.’ Apple is very good at offering extras too. ‘You have things like the Genius Bar at all the Apple stores. People literally walk in with their systems, and the [support] guy sits there and says, ‘Oh, yeah, you’ve got to do this, this, and this,” O’Donnell adds. ‘It gives you a warm, fuzzy feeling: ‘They’re taking care of me.’ Nobody has anything close to that on the PC side.'”
Full article here.
MacDailyNews Take: The last line we quoted says it all: “Nobody has anything close to that on the PC side.”